Guest User
January 13, 2025
What I liked: 1. The location of the hotel for a transit holiday is priceless, you can literally walk along the galleries from the arrivals halls without any outerwear. 2. The menu, the speed of order fulfillment, the quality of the food in the restaurant on the first floor - excellent. 3. Breakfast - a great selection of dishes, fresh orange juice. What I DISLIKED: 1. Sad, unfriendly reception staff. In my presence, a situation arose when a guest who had just checked in returned to the reception with a request that there were already guests in her room. They reacted very inertly, from the series "it happens". I asked: will this not happen with my room, that guests will come in to me at night with their own key? Answer: they should not. 2. The room I needed with a king size bed was not available, like a fully booked hotel. Okay, but why was it available at the booking and debiting stage? How do you allow overbooking of rooms? 3. The room was littered with disposable slippers without packaging, papers, and rumpled pillows - as if the guest had just checked out or the cleaning had been done in a hurry. 4. The room was very stuffy with central heating, the windows did not open. Conclusion: I specifically chose the most expensive of several accommodation offers at Sheremetyevo to give my vacation a nice start. But the impressions were a little spoiled. And there was just a feeling that the price was too high.
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