Anonymous User
February 18, 2025
I chose to book here because the facilities provided a “hair dryer”, but when I checked in, there was no hair dryer in the room. I asked the staff and they said that the hair dryer cord was broken. When I asked, does that mean there is no hair dryer at all? The staff replied that there is none at all. I really don’t like this. If it breaks, I should buy a new one or remove it from the facilities in the app. They said there was one but when I arrived, there was none. This is considered consumer fraud because if I had known in advance that there was no hair dryer, I wouldn’t have chosen to stay here. I’m not comfortable carrying it around and want a hotel with a hair dryer. You wrote on the app that there was one, but when I arrived, there was none. This is really not okay.
- The accommodation is not soundproof at all. The noise in the bathroom (probably the water pump) is screeching every time a room uses water. I can’t sleep. I wake up every time there is a loud noise. I can hear people talking, both outside the room and in the bathroom.
- Do not shower against other rooms because the water that was flowing will suddenly become weaker until it’s almost like a faucet. I can’t shower at all. I have to wait until the other rooms are finished showering.
- The bathroom floor is normal tile, but I don’t know if it’s because the air is humid or something, the bathroom floor never dries up. I showered since 8pm. At 9 am, it was still wet, it never dried.
- When we arrived, the staff checked in at around 9 pm. They put a blanket on the chair panel to sleep. I understand that it was late, but if you want to rest, go home. Don't come and sleep in the lobby during work hours. We asked about the hair dryer, and they jumped out of the blanket and answered. Work time is work time. You should sit on standby at the counter, not lie down and hide under the blanket and sleep over there. It's not very appropriate.
- The pillows, bed, and blankets are good. The location is good on the side of the road, convenient for travel. That's all. Other than that, I'm not impressed at all.
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