Hotel Berliner Hof

Great location, smooth check-in,huge rooms, friendly staff and a good breakfast….what more could you ask for, even had two TV’s in my room. Great value place to stay. Top notch.👌(apparently I have to write x200 words, so no idea what else to write).

We had a most enjoyable stay in this hotel. Our room was very nice, the staff were friendly and helpful and breakfast excellent. Although rooms do not have a kettle, free hot drinks are offered from a machine in the reception area. No other drinks are available in the hotel, as there is no bar or lounge. The hotel is right by some of Kiel’s major shopping centres and the main railway station is a short walk away. Most local buses also stop nearby and the ferry terminals are easily walkable without heavy luggage.

We stayed in Berliner Hof in Dusseldorf for 3 nights, courtesy of ***********. Our room was described as a Double "DeLuxe." Two very old beds with 4 separate mattresses, one of which was badly soiled and covered with a cheap sheet.The pillows were rock hard.A proper night's sleep was impossible.I was bitten by bed bugs and have pictures to prove it. The lighting was very dim and one bedside lamp was inaccessible due to the bed , which was too heavy to move, masking the switch. The small safe which we would never have used , was lying in a box in the so called wardrobe . The television was broken .We insisted that it be fixed. They spent about 3 hours in our room over 2 days , running cables up the walls and outside, and eventually got us about 7 channels, all of which were pretty much useless.No national news channels which you expect in a place called " hotel" The bathroom, which was described in reception as new , did not live up to that description.The shower panels were filthy and I would suggest, a health hazard.One small dispenser of cheap liquid soap was on the shower floor.There was no shampoo .The towels were also cheap and worn. The back of the toilet was very dirty and likewise the radiator in the bathroom. There were no glasses in the room.We had to go to reception to get them. The WiFi was at best, intermittent, but really a waste of time. We were allowed only one pass key which made our stay difficult as we were doing different things during the day, and reception was not manned 24 hours. On our third day , the room was not visited, no rubbish removed, no cleaning, and no towels replaced. The noise from the street prohibited the opening of a window. I would not describe the area around the hotel as particularly safe. We have pictures to support the above. All for the princely sum of 448 Euros. I have given 1 star to enable me to write the review., otherwise it is 0 stars.