Staden Grange

Good value B&B with friendly welcome. Alistair was helpful with providing us with a map, WiFi info and restaurant suggestions. The room was clean. The shower ensuite was perfect for our needs. Tea and coffee and hot chocolate in room with biscuits too. Good choice of breakfast with quality ingredients. In a quiet spot and great for exploring this area.

Upon Arrival the owner greeted us with “I’ll be a minute, I’m sorting someone else out first” He then situated my cousin to a room and then quickly told him he had the wrong one and that room was meant for us. So we went to that room and started to unpack only to be abruptly told that in fact this room wasn’t ours either. He then took us to our room which was up 2 flights of stairs, separating us from all our family. The room was dated and small. It was clean but full of cobwebs and spiders (it’s the countryside so was forgiven and not mentioned) The toilet cistern was a macerator and I was informed about this when entering the room. We checked in just after 5pm and left to go to a family wedding in leek at 6.30. Pm, we hadn’t used to toilet in this time. We arrived back at 1am, undressed and made a cup of tea. And then used the toilet for the first time. Once I flushed it, it started to leak. And water was coming out from the back. I managed to put loads of towels down to try and stop the water and I ran downstairs to see if I could find someone. I then managed to ring a number and got through to the lady who was very rude to me on the phone and asked me if I had turned a switch off! I had no idea what the lady was talking about so she came up to our room. She then accused me of turning this said switch off which was situated at the back of the door. I had no idea it was even there! She got us some more towels and in the meantime my cousin came up to help. She told the lady that it wasn’t fair that I had been blamed and that I shouldn’t have to pay for our stay! The next morning I was again abruptly greeted by the owner, the man. He was aggressive towards me, saying we needed to get payment sorted right away. That I had told his wife the night before that I wasn’t paying! I started to get very upset as I hadn’t said that, it was my cousin and he was accusing me and accusing me of switching this switch off, which I did not! Raising his voice and telling me how much of an inconvenience the leak was to him. He was basically calling me a liar. I didn’t enjoy the rest of my stay. The breakfast wasn’t very nice. I had a nose bleed for the first time in my life with all the upset. and I just couldn’t believe that someone in that profession would speak to a paying customer like that. I would not return here and I did pay in full. £96 for an awful experience. I would have expected to be offered some sort of compensation or at least a sorry!

Gravel path unfit for entrance to accomodation,no bar although continually misrepresented saying on many sites there is,carpets fraying and dated,and toilet cistern hits wall on seating. Room dated and poor furnishings