Novotel Kinshasa La Gombe

New hotel and at the center of the city.

Best option for a quick business trip

The hotel staff is untrained ,the ac in my room did not cool.at all during my stay inspite of repeated complaints .food is ok .no knows or understand English language hence communication is a problem with staff..they should close soon due to poor service overall

We had a confirmed reservation for 10 people, 3 nights. When checking in at the lobby around 15hr30, we were told they had done an 'update' of their system and no rooms were available anymore. After I insisted, they called a manager (not sure if it actually was a manager), who listened to our problem, said he would look at it and then went away to never come back. No apologies, no compensation offered. Luckily, we did find another solution for 2 nights and Novotel confirmed us we had our rooms for the last night. However, after we checked in again, this time at 17hrs, several people of our delegation still had to wait for 2 hours before they had a room, others discovered the room they were given, still had other guests, and finally, some people suddenly had uninvited guests entering their room (so, these people were given the same room). For a Novotel, part of ACCOR, or even any hotel that asks this rate for a room, such things are just inacceptable. The contrast with the Novotel in Lubumbashi could not be bigger; there people at the reception are friendly, check-in is smooth and goes without surprises.