Minglers Sportalm - Das Gourmet- Und Genießerhotel

The hotel and the restaurant is just excellent. The service provided by the host is also great and makes the overall experience memorable. The quality level in the restaurant is consistently high, making the daily dinner a highlight.

Last year, during the depth of the covid outbreak, my wife and I stayed here for a week and had a lovely time. I believe I wrote a 5 star review. We also recommended this to our friends who stayed during this most recent visit as well. Some things remained the same; access to the slopes is easy, the dinners were delicious, and some staff members such as Lukas and Hannes are exceptional with respect to customer service. That noted, this review is only 3 stars for the following reasons: 1- The hotel was really understaffed this year, especially during breakfast. Generally speaking we eat early, but one morning we didn't get to the restaurant until 0900 (hours are from 0730 to 1000) and there was very little food remaining. There were only 2 staff members serving over 35 people and the place was a mess. Given we were paying over $400/night for our room, one would expect much better attention to food service. 2- Because my wife and I caught a bad cold, and one of our friends was also going to miss breakfast due to jet lag, we attempted to bring 3 breakfast rolls up to our room (note there is no lunch service and the "snacks" provided at 1500 are minimal). As we were bringing these rolls with us (a value of maybe 1 Euro), the old lady running the kitchen grabbed them from us (after we'd already handled them) saying we are not allowed to take food to our room and then she proceeded to put them back for consumption. This is not only unsanitary, but we were shocked at the unfriendly behavior. I've stayed at literally hundreds of hotels and never, not once, has someone said I can't take food to the room. Again, for over $400/night, one would expect much better consideration. 3- Sauna/spa does not open until 1400, so if you aren't a skier or just taking a rest day, there isn't much to do. 4- There is no small fridge in the room so if you have medications or things for your kids you need to keep cold, you'll be in trouble. There are some lovely people working here, the place is well kept, and the location is good. That said, compared to last year, the visit was disappointing and we'll seek out another place to stay and recommend to our friends next year.