Guest User
August 7, 2023
We were going to stay there this evening and tomorrow with my mother-in-law and my husband who was celebrating his birthday. Unfortunately my mother-in-law had a serious accident yesterday and ended up in the hospital 2 hours from the hotel. The reservation was non-refundable, even given the situation the hotel did not want to compromise and does not want to refund, it offered us to come back later...500 euros represented some savings, and the non-reimbursement which adds to the fee is just absurd given the difficulty of the situation. No compassion, profit above all! very disappointing ..
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