Set back a little from the main road but the reception is welcoming and we were greeted with smiles from the two men who sell the attractions tickets. We checked with ease although finding the room was a little more tricky. The room was a good size and had all the amenities you need, with the exception of a safe (which is found at reception) The beds however were terrible and were not much better then a sofa bed in terms of comfort, equally the pillows were like the ones you are given on the plane, but if you ask you can get more. The 2 pools were clean, although wasn’t sure which of them was meant to be heated. There is a small arcade with some nostalgic games to play and a small shop with the usual holiday bits and bobs. They advertise film night every night between 8-10, we saw the projector but never a film. Visited the bar once and the barman was excellent, and recommended the chicken Parmesan so highly, myself and my daughter bought one, and it was amazing. Due to the hurricane we visited the diner restaurant and had pizza and a chicken pasta dish, both excellent value for money. The staff in the food areas during the hurricane had queues of people waiting but they all were excellent with customer service, in fact a real credit to Ramada. Then there was a member of staff who as the title of my review stated, the bad apple someone who should not be in a job where he has to interact with customers whatsoever. The member of staff works at reception as well ??? Average height middle aged, rotund man with glasses, in case you go there you know who to avoid. My first encounter with him when I came to reception to ask for some tape to seal an envelope, firstly he left me standing there even after noticing me, and there was no one else In the reception are, good start. When he finally shuffled over he said nothing just looked at me with a blank look, I asked if they had a piece of tape to seal my envelope and I got zero response, just a blank stare! I stood for a few more mins and had to ‘mime’ tape holding the envelope in my hand…again nothing I looked over at a woman the other side of reception and she could see I was getting a bit annoyed by this man’s lack of communication, she said to him ‘do we have tape’ and he pulled a face and shrugged his shoulders !11 he then turn away from me and started shuffling bits of paper about. I stood for about a minute amazed how rude this man was, so I said I’ll take that as a no then shall I ? And as I walked off the woman said ‘no no he is looking” He wasn’t looking for anything he was rude and this is someone who is the person you potentially meet when you first arrive at the hotel, I wouldn’t have him sweeping up he is a disgrace, not just for that instance but for the second time I had the misfortune of having to be assisted by him! When the hurricane hit, obviously everything shut locally yet the restaurant in the hotel did excellently to provide a small menu. I had no cash and we hadn’t eaten f
Very Good
112 Reviews