Grand Base Mojiko Ekimae

We were traveling to Kyushu by car and booked this hotel in Mojiko through Trip.com. The phone number on the hotel confirmation from Trip.com was a mistaken reference to another branch of the hotel. When we entered this phone number into the GPS navigation in the car, we were led to the wrong address of another hotel. When we arrived at the hotel, there was no real receptionist. The check-in was all electronic. We were asked to enter a 6-digit check-in password on the electronic tablet, but I never received the password email as the hotel said, so I couldn't go through the check-in process. I used the intercom outside the door to contact the hotel staff, but no one answered the intercom after pressing it several times. I had no choice but to call the number on the intercom, hoping that the hotel could provide assistance. Finally the call was connected, but the staff who answered the phone had very poor English skills. In the end, he had to use Google Translate to translate for me. Then I realized that the staff had told us that we had found the wrong address, but he did not provide us with any assistance. Then we had to search the hotel information recorded on Google and compare it with the information on the hotel confirmation letter on Trip.com. We found that the hotel phone number on the confirmation letter was different from the phone number on the hotel information found on Google. We found out that it was because of the different phone numbers that the navigation in the car led us to the wrong place. We followed the hotel phone number recorded on Google and entered it into the GPS to find the correct hotel location. When we arrived at the hotel, they also used electronic check-in and required guests to check in by themselves. Since we did not receive the password that the hotel claimed to have emailed to us, check-in failed again. Fortunately, we were able to contact a customer service representative who could speak Mandarin this time. With his help, we were able to complete the check-in process and get the room. It took more than an hour in total, and we were able to settle down and rest very late. The next morning, we were woken up by noise at around 7am because of construction work going on outside the hotel. This stay was such a displeasant experience! !

Facilities and sanitation are good! Without speaking Japanese, self-service check-in is difficult!