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The place is 15min from Levi Center, and the hotel booked a van to take us there when we arrived at Levi bus station. It is a nice and quite place with well equipped igloos. The dinner and breakfast were both good. We also booked the Husky safari from the hotel and it was a very enjoyable experience. The service people in the village were always responsive and helpful. Overall it's a very memorable stay in the village.

Booked a 7 night trip through Inghams staying half board, 31st Dec - 7th Jan. Stayed as a family of 4 in a standard family room. Requested ground floor room, close to reception prior to arrival which we were allocated - block 9. 30 second walk to main building. Standard family room - great drying cabinet, clothes storage areas, kitchen area with sink & good size fridge. Separate kids bunk bed room divided with sliding door. Very practical, although a little plain looking. Excellent room cleaning & changing of towels - very accommodating if we were in room, came back later. Food - breakfast (7-10am) was perfect, hot buffet, bread station, waffle station, pastries/cakes, vast continental with meats & cheeses plus cereals & porridge. Dinner (5-8pm) again amazing for first 5 nights and then reduced significantly in selection (assume as hotel got quieter after new year), still filling just not inspiring! My kids said the fries were better than McDonalds!! Pools- cooler than would have liked so only visited twice, one pool heated to bath temp if you head up the steps. Kids play area (under pool area) - amazing, kids loved it! Perfect for kids ages 18 months to 16 years. Giant foam pit, ball pit, climbing frame, gaming zones, table tennis, football area and mini play areas with toys. Pool & kids play area included in our stay. Staff - all so friendly & helpful. Arrived 3.5 hours before official check in at 4pm and our room was ready. Location - perfect for skiing at Zero Point, literally a 5 min walk. Also minutes from shops/restaurants and supermarket in Levi. Would happily stay again😊

the bed was small and the bathroom‘s shower head was broken and there were no shampoo and body wash in the room.won’t recommend.

Fabulous four night stay for 5 people in a 2 bedroom luxury chalet apartment. It beautifully appointed and fully equipped with washing machine, fully equipped kitchen, microwave, dishwasher, iron, drying cabinet and small sauna plus pullout or put you up bed in the sitting area. Open plan so still plenty of space plus an enclosed winter balcony and far reaching views of the snowy forests. The hotel staff at checkin were super helpful and friendly. Our reservation gave us full access to the hotel facilities, including the main sauna, bar, restaurant and a daily hot & cold buffet breakfast which was well stocked, represented great value and something for everyone. Unlike some of the reviews we did not find it chaotic. However, it was not half term or Santa Season so there were very few children. The booking also included a cabin lift pass which ran until 11pm every day. Perfect for skiers and non skiers as it was quick and easy to get down to the village shops, bars and restaurants which are close to Zero Point lift station, ski hire shop and ski school. There’s a lovely walk behind the hotel through the trees to the cute Laavu cafe but it’s only open Thursday, Fri & Sat although the walk is still worth doing. There’s also a cool bar/cafe in the exhibition centre serving drinks, cakes and food. Great place to warm up after skiing, sledging or walking. The hotel sky bar was the perfect spot for a late night drink and a game of cards as it stayed open until midnight. I would have given the hotel 5 stars, however it did not have a pool or spa which I would expect in a 4* mountain hotel of this calibre. It only had a dry sauna. There were locker cages for ski gear but these were not big enough for 4 or 5 peoples equipment. There were no boot racks and numerous signs saying don’t take winter sports gear to your room. (This may be different in the main hotel) but the only option was to take the boots and put them in the drying cabinet. I also did not like the fact that you needed a key to access the chalet building, every corridor, lift, boot room and the connecting corridor with the hotel where breakfast was served. Very secure but it felt like a fortress!

Great stay at crazy reindeer , location perfect , 5 min walk into town , food really good and amazing staff . Special mention to jingle bell Jas and Jade , they were so talented and worked non stop to entertain adults & kids

The cabins have a glass roof so you can see the northern lights. We were lucky and saw the northern lights each of the 4 nights we were there and especially good ones on night 4. The hot tub was very nice and even though it was freezing cold outside you were so warm. The hot chocolate at the bar was amazing and the whipped cream was so good! The reindeer were adorable and transportation was a breeze because they have shuttles picking you up and dropping you off. The floors in the cabin were heated and the beds were great! One of them was motorized on each side so you can change levels on both sides. The restaurant food was very good and all together it was a delightful trip!