Club Nena - All Inclusive

We regretted choosing this hotel. We chose it because it has a beach. We chose it because it was 5 stars. But the service was so bad. The staff was very bad and rude. The rooms were simple and ordinary. There is no quality of service. It is terrible. The food is also terrible. Be careful with the staff at the pool bar

I don't know how to say it. It couldn't be worse. The registration time at the reception. The cleanliness of the rooms. The hotel is outdated. Old. and the worst thing is the indifference and rudeness of the staff. such bad staff. such bad service. Honestly we were very afraid of the staff. Especially the waiters. The bar and restaurant staff are very bad. The food is not tasty. Nothing is good. I don't want to give details. It is a neglected and very bad hotel

Had a fabulous holiday here. Spotlessly clean. Fabulous food ,awesome pools and beach. Rooms are basic but very comfy. Would definitely go again. Staff are very amicable too. Wear beach shoes because the stones hurt your feet. Paragliding was amazing too.

Having read all of the other recent reviews I can only agree with them. In summary: Food was very poor with much of it recycled from earlier sittings. Cold food was not chilled so became tepid, and hot food was not kept hot so soon also became tepid. I think this is the most likely reason that we both had to take loperamide every day of our stay. The food hygiene was non existent, with most of it uncovered allowing not only flies to get on it but hundreds of people to be talking all over it, and many that we saw even coughing and sneezing on it without making any effort to turn away! Most days I would only eat the hard boiled eggs for breakfast, skip lunch and then eat fruit for dinner and even then would wait until I saw a fresh serving put out. I did try to eat some meat. The Veal was tiny chunks of what could have been anything but was dark brown and the consistency of used chewing gum. The chicken was the right colour but tasteless and the turkey was also brown and I gave up trying to chew it after 30 seconds or so. On the plus side I managed to lose 2kg in weight over our 6 days🤣 If you are British do not expect to find anything that would remotely appeal to British tastes! No tea or coffee facilities in the room and the ‘free mini bar’ consisted of an iced up fridge with 4 bottles of water in it. The air con is set at 18° minimum and switches off as soon as either door is opened even a tiny bit. The room never got to 18 degrees, even if we left it on all night, the lowest was 23° which I measured with a thermometer. I believe that the system needs either cleaning or re-gassing. Surely this is another health hazard? One of the beds had a mouldy pillow cover which was not replaced for 3 days despite being left on plain view on the bed every day. At 1030pm 2 days after we arrived there was a knock on our door and I was given an envelope telling us that we must attend the introduction meeting on the lobby with our return flight details and transfer voucher at 9.30 am, only 13 hours too late! Next day we went to see the customer services manager who was basically completely disinterested and spent most of our meeting taking phone calls and ignoring us. We did however manage to book the Turkish restaurant at extra cost for our last evening. So regarding the ‘a la carte’ restaurants, there are not 3 as advertised, there is one upstairs outside area which is used for the Italian, Fish and Turkish restaurants, and each has to be prebooked at extra cost and is only open for 1 night a week. If there are not enough bookings then it is cancelled on the day. Again the food was very poor for our Turkish meal, there was no choice of menu at all and the vegetable side dishes were already on the table and cold when we arrived. They looked like they had been there some time and open to the elements. Morale amongst the staff seemed very low and all but 2 that we met could speak no English at all and were very unhelpful. There was very little entertainment

To be fair , I start with the positive bits. Large grounds, nice gardens. On a beach. Food not great very samey . The biggest problem is with the actual restaurant itself. It's not well run. Food not kept at correct temperatures. Very few staff. Tables left dirty for a.long time. Too busy for the chosen available.capacity. No.drinks.available at dinner. The only bar after 5pm.is at the main pool Even though there are physical bars in relax.pool on the beach and in the pleasant air conditioned reception. The hotel has chosen to have only 1.operating usually with only 1 bar person.leading to long queues and no plastic glasses.( actual glassware is nowhere to be found). Usually they will serve beer in a paper cup! At the same.time claiming to.be 5*. Hotel ok as a 3*