Ibis Koblenz City

Great

It was so good hotel and it was very good service and I enjoyed the time there

I discovered after checking in that I had paid for my room twice. The manager was apologetic and said he would sort it with "head office". He didn't. I complained sent bank statements Nothing happened.' Complained again Then it was escalated to head office. Great. But having made all the right noises, still nothing. My last email has gone unacknowledged. Suspect that's it. I am out of pocket by £78 approx. This is Accor by the way who run hotels in conjunction with the Orien Express. I am a pensioner. The overpayment is clear. They just don't want to refund me.

I've stayed in a lot of Ibis hotels, and this was (in my personal experience) one of the more basic set ups. There's a bed & bath and not much else, which is okay. The staff was helpful and friendly, and I won't lower a rating because of how it compares to other hotels. I'm dinging a star because the bed was so hard and uncomfortable, I should have brought a sleeping bag. The pillows were used and deflated, so not even my head got any support. There were no hand towels. I woke up and my body hurt.