Malabar House

Beautifully appointed. Staff very friendly and helpful. Comfortable beds. Food excellent. Nice beer and wine bar. Would visit again

without doubt the best place to stay for the discerning traveller, this Chateax et Relais associated property is an exceptional experience for world travellers. individually curated (yes original artworks as well as pre colonial antiques deorate the rooms) rooms with plenty of space with large bathrooms with bath with all the amenities. The superior aspect of service, missing in hotels in the neighbourhood, is evident the minute you enter and it continues till you leave. Special mention to Sashi, the experienced manager of the property and AnnMary the everhelpful lady at the front desk. There is a restaurant for cozy dining with excellent service. For those travellers who appreciate taste and elegance, there is no better place than this in Fort Kochi . I highly recommend this hotel

The staff was really friendly. The food service was a little slow but the food was really good. The rooms were clean and cleaned every day. The room was big enough and cozy. We liked our stay here, and would recommend it!

I stayed both at Malabar House & Purity Resort in total for 7 nights. I paid in advance by bank transfer middle February, sending them copy of the bank transfer and later respective location code. Until my departure (28.03) they were unable to locate the transfer and I had to pay the whole stay again by credit card. This while my bank informed me that the money reached the recipient bank but not the final account. I asked my bank to cancel the initial transfer (obviously with additional charges) and being aware that Malabar Escapes had to agree with the devolution, which they assured they would. Until now, May, the amount hasn’t been returned and the reservation department - Adithya - stopped answering my e-mails. Fully unacceptable for a Relais & Chateaux member. I don’t understand why the hotel’s finance department cannot handle this situation proactively with their bank instead of putting the stress on the customer’s side, not to mention the double payment already debited twice in my account. Although both hotels and staff are quite nice, I cannot help wondering if there is any scam with payments or simply incompetent staff. I already asked to speak with GM or senior management and they simply do not respond. What could have been a nice stay turned into a nightmare. I hope that by sharing this experience , hotel management cares to investigate the matter, return the money and apologize for this serious inconvenience. Future travellers be aware.

When planning a three week trip to India, we were attracted by The Malabar House’s website featuring a stylish decor and Relais Chateau status. While it is a small but attractively designed and decorated property, we found our stay to be disappointing. The room was satisfactory - although we missed having a “real” closet for our clothes, only an exposed rack and two drawers were provided. We left many of our clothes in our suitcases on a bench in the room. The bathroom was commodious. However, the customer service left a LOT to be desired. Requests to housekeeping were not met without a second reminder. A dirty dish was not removed the next day during standard cleaning. Dining service was slow and disorganized. Our tea and coffee arrived…but it took 5 minutes to get the milk. The wine bar was open but deserted and clearly had not been bused from the night before. IMO the owner/manager needs to take a more hands on approach and provide better training to bring this hotel back to what I understand was a favorite Cochin property.

Great location, pool was excellent shape. Loved the wine bar and cafe. Room was very spacious and plenty of space. Staff was very friendly and anticipated every need.