La Lune Beach Resort

The staff is consistently praised for their excellent and friendly service, while guests appreciate the impeccable cleanliness of the rooms and property.

I accidentally booked this hotel late at night while urgently trying to find a place to stay. Within 2–3 minutes of confirming the reservation, we realized it was in the wrong area and immediately submitted a cancellation request, followed by a polite email explaining the situation. I fully acknowledge that the mistake was mine and that the booking was marked as nonrefundable due to its last-minute nature. However, given how quickly I contacted the hotel—literally within minutes—I was hoping they might show some understanding and allow a cancellation. We clearly explained that we would not be able to check in or use the reservation at all. Instead, the hotel denied the request outright. No offer of even a partial refund or administrative fee adjustment—just a flat no. I would have gladly accepted a small penalty (1–2%) to cover processing, but keeping the full $80 for a reservation canceled within minutes feels unnecessarily rigid. Customer service is more than following policy—it’s about evaluating context. Unfortunately, that wasn’t the case here. I write this not with anger, but with disappointment. I hope the hotel considers adding just a bit more flexibility in the future for genuine, immediate booking mistakes. I had to rate the hotel to send this review - please do not use the ratings that were provided. We did not stay at the hotel. 

Nice location nice beach , breakfast is pretty good , They have a speed boat service luv it