Lima Bella Resort

Now this hotel is called Stellars Samed Resort. We stayed there from July 8 to July 14, 2023. I will say right away that we are not demanding people and always take into account the peculiarities of the country where we travel. We understand what we are paying for and what we are saving on. The only positive thing about this hotel is the photos. Before this one, we stayed in another hotel, we could not extend it and chose this one based on the photos and reviews. We came to the hotel the day before check-in. They explained that we had already booked a stay here and wanted to clarify when it would be best to come and other nuances. It all started with the fact that they began to demand in an ultimatum that we pay for our stay in cash. And pay right now. We tried to explain to them that we were paying by card and since this hotel was on Booking, they could not help but accept payment by card. And we would make the payment on the day of check-in. We agreed on this. Although after that, we no longer wanted to stay here. However, it is impossible to cancel a reservation at this hotel - they charge half the cost. Unfortunately, I did not pay attention to this when booking. Contacting Booking support did not lead to anything. The next day, when we arrived, the administrator, as if nothing had happened, demanded cash, saying that they did not have a card payment machine. We were forced to withdraw cash for payment. Plus 1000 baht for the room key (refunded upon check-out). They check you in on the dot at 2:00 PM, citing the fact that they were allegedly cleaning the room. In fact, they handed us an uncleaned room. The safe did not work, there was no remote control for the TV. There are drawings from previous residents on the wall. They are solving the problem for a long time, unprofessionally. We looked for the remote control all over the hotel. There is standing water in the sink. Repeated requests did not solve the problem. The ergonomics of the room are terrible. There is not a single hanger, closet, chair to hang things. Geckos and rather large spiders constantly crawling into the room. The room is cleaned only after repeated requests, the tag on the door handle with a request to clean does not work. Breakfasts are more or less, they are not important to us. The conclusion is this: the hotel does not meet the stated requirements