Sheraton Hotels in Koh Samui

The hotel has excellent service particularly in reception where they will do their best to make your stay as comfortable as possible. The restaurant although is lacking in quality other than the breathtaking view of the island it doesn’t have food to compliment it. My girlfriend got really sick after eating the tom yum goong shrimp where she was bedridden and had to puke multiple times. The breakfast buffet also does not offer much for a 5 star resort and is very basic. Overall this is a great stay if you are a couple, the highlights of the mantra samui is the breathtaking view and the infinity pool and gym also the rooms which are spacious and clean. The lowlights are the restaurant and the location which makes it hard to get out of the resort unless you have a rental car.

Absolutely our favorite hotel we stayed at on our trip! Everyone was so nice! Next time we go back we will get the Jacuzzi suite. We loved the pool suite but it was not heated. The bed was soooppp comfortable it was like sleeping on a cloud. The shower was great and the privacy of the porch was great. Overall we can't wait to stay at the Sarann again!

Am...the reception was unbelievably rude.. Basically told on numerous occasions, ”no that is not correct”.. Returned half hour later, as she deicide to take a call!!! OLIVER...I'm ”told” is the manager, but was too bust to see me so I've made an appointment for 20 am to speak the this person.. I was 100% correct in the information I supplied to AM, which was confirmed by an alternative staff member.. Great vibe, clean and modern accommodation.. A DREADFUL INDEIVDUAL ruined everything

+ Lovely location, not far from the main part of the city by motorbike. The beach outside the hotel is very shallow and clean! great for a morning swim. Other hotels can be found along the beach in the same area..just saying. BUT, here is the huge let down with this hotel. - Blood stains were found on the bed sheets on the first night, so had to request a change of sheets immediately. A couple of days later, my ENTIRE back and shoulders was covered with BED BUG bites. I had to see a dermatologist immediatelt because I was afraid, and they confirmed it was due to bed bugs at the hotel. After 5 days, the spots on my back and arms are still not recovered, truly disgusting experience. My arms arent as bad as my back! Also, just before checking out of hotel on my way to the airport at 7am, the hotel accused me of not paying 4000THB for a trip I apparently didnt pay, which was a complete lie and now I wonder how many people have fallen for this scam. I paid all trips with credit card on the first hour of checking in at the hotel, all proof of payments are on my bank statement. The security guard would not let my taxi leave the hotel and called the police. I ended up leaving, because I had proof of payment on my bank statement. The hotel were proven wrong, but did not apologise to me for all the accusations. Would I book at casa de mar again? If it wasnt for the last few days, I would...but after this experience...fuck that😄 book another hotel along the beach, cheaper prices, same experience.

Very friendly and helpful staff, impressed with the service. Pools are great. Breakfast buffet has a large selection of food. Very very good value for money. Only beef is with the poolside bar music… didn’t understand the loud EDM whilst there were only several people here quietly reading books…

This hotel is in a very good location , the room is clean , but 2 disadvantages, 1. A lot of mosquitoes . 2. The company in the reception floor is a scam , don’t book through them. We booked a taxi for the airport , no one came , and only the reception was there to help us. At the end the taxi didn’t arrive after more than 20 minutes so we booked through grab. I would stay there again , but just notice that

Arrived to find that the room we booked wasn’t available as the air conditioning was broken. They made out that they had upgraded us but then took us next door to an old villa in a scruffy garden. We were only there for one night, had prepaid, and couldn’t find anywhere else so had but option but to stay. Room was ok. Had our included breakfast at a restaurant across the street. Was quite good. Went to sunbathe after breakfast. The sunbeds were soaking wet and had bird poo in them. The staff weren’t interested in cleaning and preparing the pool area for their guests. Wouldn’t stay again, scruffy hotel.

Recently stayed at Centara for our honeymoon and it was indeed the best hotel we stayed in Koh Samui. Was greeted by Mr Neil and his staff during our check in. We had a really comfortable stay and staff were always ready to assist with any request. Love the idea of “surprise of the day” button in the room, where they deliver different types of chocolate each day. One of the highlights of my stay was the food. We went to salt society restaurant for two consecutive nights as they serve high quality food with big portions. It was also refreshing to try out so many salt flavors for our meal. Overall, my stay at Centara was nothing short of exceptional with their great hospitality. Highly recommend this hotel!

We really enjoyed the Meliá Resort. The service is high and nothing is too much. The resort and rooms are clean. Very extensive breakfast buffet, which is constantly replenished. It is located in a pleasant street, with some restaurants & massage salons. You can reach Chaweng and Fisherman Village in 10 minutes by taxi! Plenty of taxis in the street at the Melia resort! Only downside; Many guests lay down towels at the pool & beach. Fortunately, the staff keeps a close eye on this. Melia resort should purchase more beach beds & umbrellas. Employee Baw in particular is a really great host at the pool & beach! He makes sure you don't miss anything!