Renaissance Hotels in Koh Samui

The hotel has excellent service particularly in reception where they will do their best to make your stay as comfortable as possible. The restaurant although is lacking in quality other than the breathtaking view of the island it doesn’t have food to compliment it. My girlfriend got really sick after eating the tom yum goong shrimp where she was bedridden and had to puke multiple times. The breakfast buffet also does not offer much for a 5 star resort and is very basic. Overall this is a great stay if you are a couple, the highlights of the mantra samui is the breathtaking view and the infinity pool and gym also the rooms which are spacious and clean. The lowlights are the restaurant and the location which makes it hard to get out of the resort unless you have a rental car.

I recommend this hotel! Their service is good. I have made a request to put happy birthday banner in our room coz its a surprise for my husband and they made it happen. Thank you 🙏🏻  Somethings for improvement: The internet connection in the room is intermittent. I think the kettle and sofa need replacement/ new upholstery already.  And maybe a bigger tv. Coz the room is big but the tv is tiny. Maybe better options for the breakfast buffet.  But our overall stay with Sarann was great. And yes, I will book it again if we return to Samui.

What an amazing hostel. Everything was beautiful. The lockers were the biggest lockers ever. It was literally 2 lockers put into one for those who had a suitcase yu r in luck. 2 pools and a beautiful bar overlooking out into the ocean. The only hostel that i need in koh samui. This is for a fact “the spot”. Whether youre backpacking and need a bunkbed or if u just want to get drinks or food. They got a huge selection of drinks and food. Amazing spot.

+ Lovely location, not far from the main part of the city by motorbike. The beach outside the hotel is very shallow and clean! great for a morning swim. Other hotels can be found along the beach in the same area..just saying. BUT, here is the huge let down with this hotel. - Blood stains were found on the bed sheets on the first night, so had to request a change of sheets immediately. A couple of days later, my ENTIRE back and shoulders was covered with BED BUG bites. I had to see a dermatologist immediatelt because I was afraid, and they confirmed it was due to bed bugs at the hotel. After 5 days, the spots on my back and arms are still not recovered, truly disgusting experience. My arms arent as bad as my back! Also, just before checking out of hotel on my way to the airport at 7am, the hotel accused me of not paying 4000THB for a trip I apparently didnt pay, which was a complete lie and now I wonder how many people have fallen for this scam. I paid all trips with credit card on the first hour of checking in at the hotel, all proof of payments are on my bank statement. The security guard would not let my taxi leave the hotel and called the police. I ended up leaving, because I had proof of payment on my bank statement. The hotel were proven wrong, but did not apologise to me for all the accusations. Would I book at casa de mar again? If it wasnt for the last few days, I would...but after this experience...**** that😄 book another hotel along the beach, cheaper prices, same experience.

It was decent experience staying there with family. Main focus of the villa was large pool which was excellent though not as private as we thought. Views were amazing from room and pool though partially obstructed by other villas. Drawbacks were mediocre food options but overall decent stay for the price point of view

Advantages: ~perfect loxation in a shopping mall, great choice of restaurants and shopping ~clean Disadvantages: ~small room ~people constantly walking and talking in the corridor ~there's no breakfast, they just give you cuopons for coffee

My boyfriend and I were surprised by the excellent location of this hotel, this is what we call a Beachfront property. Excellent sea view and a good size pool for leisure. The breakfast was great. They even packed us a breakfast to go during our last stay due to early morning flight. The staff were friendly and willing to help. Of course, there are a few things that need to be looked at, cleanliness of the room, both my boyfriend and I were shocked by the amount of dust and long hair found on the floor and sofa during our check-in day. We immediately highlighted to the staff and the quickly came to clean up the place again, not a good first impression though, but they managed to salvage in time. And the supposedly Smart TV does not connect to the internet at all, highlighted to the staff and they changed a new TV for us. That's excellent service recovery. May we suggest that the rooms to be throughly cleaned before handing over to your next check-in customers, if we have to wait till 2pm to get a room, just make sure cleaned and dust free.

Recently stayed at Centara for our honeymoon and it was indeed the best hotel we stayed in Koh Samui. Was greeted by Mr Neil and his staff during our check in. We had a really comfortable stay and staff were always ready to assist with any request. Love the idea of “surprise of the day” button in the room, where they deliver different types of chocolate each day. One of the highlights of my stay was the food. We went to salt society restaurant for two consecutive nights as they serve high quality food with big portions. It was also refreshing to try out so many salt flavors for our meal. Overall, my stay at Centara was nothing short of exceptional with their great hospitality. Highly recommend this hotel!

The resort is amazing! Great amenities as well. I loved the boat suite setup. Above all, the staff were extremely hospitable. From the porters, buggy drivers, waiters etc..everyone greets guests with a smile and always ensure you’re okay. Highly recommend to those looking for a family resort or even a sociable hotel! It was lively and beautiful! The breakfast service at the lobby was really great. There was a good spread for the buffet with a la carte items available and catered per requests as well.