Guest User
April 7, 2024
Was to stay for 4 nights, out after just 1! Would rather sleep under a tree than stay there again. ROOMS: broken and unlockable balcony door, barely working aircon (the cooling mode only works if on lowest fan mode, the rudest manageress showed us that with the widest eye roll), the curtains broken LOCATION: booked through Booking and it's utterly mismapped so beware if you're looking for a beach holiday. It is NOT 160ft (50 mts) from the beach, it is 1800 ft (550 mts as per Google Maps) over a steep hill. The hotel is clearly aware of this but the manageress couldn't care less telling us she didn't care what was on the Booking's website as their own was showing it fine, ha ha :) There are also 2 swimming pools, which may be appealing to first timers but be ready to leave it with your skin nearly melted of the amount of chlorium applied. Lastly, the hotel manageress is the most impolite, dismissive and attitude ridden receptionist I've ever come across. At check in, be prepared for a list of dos and dont's which straight away makes you feel school like rather than opening you to a cool holiday experience! We weren't surprised then when she refused to refund us for the remaining 3 nights giving a fake smile, we pretty much didn't care ourselves at that point as we wanted to go somewhere with good vibes and positive energy, it just showed again that she was lacking any customer service skills and they did care much more about the money than their travellers experience. Go elsewhere and enjoy the ride, there are plenty of lovely places around with actually LOVELY people in them :) you can find both at Koh Tao but you won't find it at Tanote Villa.