Guest User
August 11, 2023
Our guests who were coming to my wedding chose this hotel and paid for 2 rooms. I had booked 2 rooms through Otelz for another guest. My guests couldn't come because it was a funeral, and I forgot to cancel the reservation in the wedding rush. No check-in confirmation was received from me on the wedding day. I did not receive a reminder phone call or email. I asked them to understand that I was in such debt that I could submit the death certificate and wedding invitation, and to deduct at least some of it and return it. They did not take me into account because I was a woman, and they hung up the phone on me, saying that even if you come to the hotel in a rude and bad manner, we will not give a refund. I talked to Otelz and although they said that if the hotel accepts it, we will refund it, the man called Mr. Fatih said that he would not refund it and did not make any compromise. I don't know how in a country like Konya, eating haram food at the place where Mevlana rests is acceptable to them. I'm skipping the moral and belief part, a business should not have this attitude. Baykara Hotel is a representation of corruption and bigotry. I do not forgive my rights. The employees wish their hotel was as good as they wanted, after hanging up the phone. I wish our other guests had not stayed at this hotel. It is a business that is completely money oriented, tries to get the service they do not provide, eats haram, and says that we took the money and it is over.
Original TextTranslation provided by Google