Guest User
August 26, 2023
Don't even pass by it, I have never seen such an amateur business. They have an extremely poor sense of reception. We called the hotel's own number on 13.08.2023, 00:32 and made a reservation for check-in 26.08.2023 and check-out date 27.08.2023. When we came to the hotel today (26.08.2023), they informed us that no such reservation was made in our name. We say that we did not create it under another name and show them the call record, and they admit that yes, it is theirs, down to the numbers, but they do not even apologize. They say it was not us who made this mistake, but another friend of ours. I'm sorry, but you must take responsibility for the mistake made, we don't care who made which mistake. There has been a mistake, you should say sorry and find a solution. They tell us that the price of a 3+1 room is 1000 TL higher because there is no availability for the 2+1 room we reserved. Professionalism is 0. They treat you as if you were left on the street. Advice to future guests: Do not rely on the hotel's reception because you will be left stranded.
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