Kos Bay Hotel

Hard to write review about the hotel which we paid but never got into! We tried to cancel it because of visa problems, but hotel refused to return money , so nothing so far .

If you like dirt and a complete lack of hygiene, this is just the hotel for you! Otherwise, read on: the room was dirty from the first day and remained so until the last (not to mention the ants in the room), they never changed our towels, nor did they solve the problem of the shower that kept leaking water (so much that it made the bathroom unusable), except for trying to change the hand shower (and only after we pointed it out to them for the third time). We are surprised that this hotel is still open, I don’t recommend it at all. For the same price or a little more you can certainly find much much better. We are sorry to say all this but it is the truth and we write it so that no one can find themselves in this same unpleasant situation.

Things we like ✅ ●Location is great! 20 minute walk from the harbour, right opposite the marina, close to Old Town and 5 minutes if that to paradise beach. ●Fabulous breakfast. Lots to choose from. During our stay (1 week), this diminished every day. By the last day, it was very poor. No coffee, no juice, lacking in bread, eggs and jams. Condiments were often empty. When asked why and for more, the male older member of staff just said 'it is cheap, it is finished'. ●Free air con. However, room gets VERY warm as there is no window. Guess this is why air con is included. ●Acceptable for a short stay. Things we don't like ❌ ●Cleaning is poor. 4 squashed and dead mosquitos on the bathroom wall when we arrived. ●Balcony very dirty. Covered in soot from the cars below. Never cleaned. I used a towel to clean this and it was filthy. Images attached. ●Room is VERY warm as there is no window. Thank goodness though for free air con! ●Very uncomfortable mattress. No bed Protectors and it isn't a proper mattress so a weeks stay was a challenge! ●Being watched and followed when taking breakfast items. Staff ate horrendous. ●THE rudest staff members ever. So called managers never smile, never greet you and go out of their way to be nasty. Never greeted, never smiled. Never said good morning. Followed us around during breakfast. Grunting, miserable and incredibly unhelpful. ●No toiletries. Not even hand soap. ●No new loo roll given to us during our stay. Had to ask and when asked, the complained about staff member was very rude indeed. ●Towels small and meagre. ●Bathroom drain did not function properly so the floor was always drenched for hours after a shower. ●Pressure and temperature hit and miss. ●Got a blanket as was cold during the stay, on our penultimate night, the cleaner came in, didn't clean the room but took away the blanket!? ●Downstairs toilets often without loo roll and very dirty. Like a forgotten space! Sink full of sand and dirt. ●Fridge turns off when card no in slot and when you are out so everything gets warm, the room gets VERY warm and it takes a while for the fridge to power up and get cold again. Suggestions ●Read the reviews! The most recent ones are VERY poor. ●Train/hire new staff. ●Renovate the bathroom. ●CLEAN! ●Hire an English speaking member of staff. A friendly one ideally. I have made a formal complaint to *********** about the male 'manager' here and cleaning issues.