Top 5-Star Hotels in Kota Kinabalu

I booked the city view room, but at the end got a corner room with a view of city, sea and sunset! 🌆 Couldn’t even dreamed about better room😇 Room itself is very spacious, bed is huge and very comfortable. I booked without breakfast so can’t not say anything about it. But the hotel is really worth the money. Little downside is there a big night club in front of the hotel and even with good sound isolations you can hear some music beats But it’s mostly on weekends

Lovely hotel, a little old (it opened in 1977) but you can feel it has got a lot of character. Kudos to EVIS from Bell Service, he’s a humble gentlemen who loves to engage with his guests. He assisted me with my luggage and escorted me to my room. He knows the hotel inside out and loves to share his insights. Also a shout out to MARY from front desk, she is amazing. She is multi functional with assisting me to check-in PLUS helping me with concierge matters regarding my flight ticket. Exceptional staff. Thank you for having me!

The location was good as all the eateries and convenience stores were within walking distance. However, I could only give as little as 1 star to its cleanliness. My wife found out that there was a blood stain on the bedsheet and we requested it to be changed to the guy at the reception. We requested it while on our way out for dinner and the receptionist notified the housekeeper to handle it before we got back. When we returned, the bedsheet was still where it was, so I called reception again and I was appalled that he told me they got to the wrong room. The room number was mentioned to the reception earlier, but I was just shocked they could make such a silly mistake as tedious as this one.

Fantastic hotel getaway , 😃 love the pools, suitable for family with kids as little magellan provides various activities for your little ones. Definitely will come back 😁

Thank you the reception staff Mr Aiman for excellent service and excellent attitude and communication skills, he assisted with his best and we felt great and comfortable with his service , this is totally the highlight of my trip stayed with Shangri la ! Pls kindly convey to Mr Aiman , and keep up with his good work 👍🙏

I would just rate it like a 4 stars hotel. Don’t expect too much, and it will be great. Breakfast just normal, waitstaff was a bit inattentive, not sure which table bring us to. didn’t book a seaview room, but my room was totally a blocked view 🤣. Can only see a huge rooftop of other buildings. But the room is clean, cleaning service quite good, I asked for more water and they did gave me more. One of the highlight could be their pool. Great sea view, I enjoyed it a lot. location is decent, still need to walk a bit to reach the main city area.

Awesome service, friendly, supportive, kind and professional stuff. Fast and efficient, caring as well. Hotel is by the beach, their private part of the beach is clean and very lovely. Food is tasty, very fair price, different varieties, as well a la carte options are nice and cheap. Highly recommended. Very pleasant stay, location is perfect, activities, gym, golf, bar on the roof with awesome view, bar on the beach as well. Great stay, beds are comfortable, had a very good sleep as well. Thank you all for great experience, appreciation for all stuff members, from management, concierge, dinning stuff and receptionists - exceptional behavior and professionalism! Bravo! p.s. Sorry, enjoying the stay so much, forgot to make photos. No phone vacation, simply enjoying the environment. ❤️🙏👍🥳

The hotel hardware is super good. Clean, new, classy. Service is good too except there are some communication breakdowns between concierge and housekeeping. Breakfast is excellent, with vast variety of food choice. Location is good too close to shopping malls but not the perfectly central location in the city and not close to beach. Overall its a wonderful stay.

While the property and rooms could benefit from some refurbishment, the stunning beachfront location more than makes up for it. The service was commendable, with friendly and helpful staff who made the stay comfortable. If you’re seeking modern amenities, this might not be the right fit for you. However, if you appreciate a rustic getaway surrounded by mountains and the ocean, with opportunities to spot wildlife like monkeys and monitor lizards, you’re sure to enjoy your stay.

Wonderful customer service from the proprietor, they were helpful with local information and flexible with the room. Converted and remodelled unit in a residential/business block above the Imago shopping centre, room was compact but nicely setup with classy decor. Tea, coffee, water, and 2 x crisps provided daily. Access to two good sized outdoor pools, lots of restaurants on the street and mall plus money exchange over the road. Excellent location, main tourist attractions are a short taxi ride away.