Hotel Fero Express Pokoje Klimatyzowane AC

We were stranded in Krakow Airport (3 couples) by Severe Fog for 39 hours. The Lufthansa staff found us 3 Double Rooms in the Fero Express (not far from the airport) and only 10 mins drive away. We were checked in by a lovely Dark Haired Lady (sadly I've forgotten her name) she informed us that Evening Meal was finishing as we were checking in BUT she would hold off clearing up until after we had eaten. The Minestrone Soup was piping hot as was the chicken in mushroom sauce with roasted potatoes and winter vegetables plus tea coffee milkshakes and fruit juice and fresh fruit too. Our rooms X3 were clean with crisp white linen on beds and white fluffy towels. Each room had a coffee machine, kettle, hairdryer, safe, and 32-inch smart TV. The shower was reasonably sized (I'm 6 feet tall and 24st), and hot water was plentiful. We slept really well in this quiet hotel. Breakfast was served until 09.30, and it was a good mixture of hot, cold, continental, and cereals along with fresh fruit and juices along with tea and coffee. Check out was at 10 am BUT the dark-haired receptionist arranged for us all to stay in rooms until our 3.30pm taxi pick up and there was NO charge for this. We had a lunch menu of chicken wrapped in ham and parmesan cheese with fresh tomato topping it off along with roast potatoes and veg. Vegetable soup and bread rolls to start. All of the food was included IN your stay and was greatly appreciated. The ONLY downfall of the WHOLE hotel is you can't go out and walk anywhere, you're near the motorway and major dual carriageway, and there are NO footpaths anywhere. Also, there are limited grounds for you to use, BUT this was provided for us quickly and was very much appreciated

This roadside hotel is not really bad, but our experience was far from good. With a convenient location next to the highway and Krakow Airport, it has potential, and we were happy that a room could be made available for us at short notice by calling the front desk. The front desk manager gave us a friendly welcome upon arrival. We had a well-prepared and tasty dinner in the restaurant, served by a welcoming waiter. Our ground-floor room was simple, but it had the basic necessities. The air-conditioning was working perfectly. We could live with the broken bed lamp, but the toilet was not cleaned, and human excrements were sprinkled on the inside of the WC. Bvaaarrrdddd! The most annoying thing was the approximately 200 noisy underage teenagers who totally occupied the breakfast restaurant and left crumbles only for the other guests. Long lines of teens filling their drinking bottles with liters of juice and an empty buffet made it impossible for regular guests to take their breakfast – we and a few other guests were lucky to find a couple of garden tables outside, in front of the main entrance, to sit in relative peace. There was one – as in ONLY ONE – coffee machine for self-service by, give and take, 250 guests. So, we waited some 30 minutes to get a cup of morning coffee. On this day the hotel hosted teens from four large coaches – with approximately 50 passengers in each. We were told that the hotel specializes in these kinds of groups and – discreetly – a staff member told us the staff suffered under these monster large groups as much as the ‘regular’ travelers. Unless you are addicted to noisy teens, look for something else.

Very friendly service, the hotel is of a very high standard for a 3-star hotel, probably after a recent renovation. Rooms fully equipped. Breakfast very good with lots of choice. Recomended for couples ot families.