The Downtown Hotel Bonaire

The hotel is well located, but it is quite strange. When I got there, there was no one at the reception. I had to contact a number that was posted on the door of the establishment in order to look for information to check-in. I was informed that check-in would be at 3pm (I arrived at 10:30am), but they would try to bring it forward for me. Given the delay, we preferred to go to the beach and leave check-in until after 5pm. When I returned to the hotel, I met the receptionist, who was not friendly, who carried out the long procedure. He didn't explain much about the hotel, nor about the entrance card and key. Pillows are like pillows: small and hard. I needed help twice because of the room key, however, there were no staff at the hotel. I contacted them via WhatsApp, but the receptionist was not around. In fact, I only saw the employee at check-in. In other words, if you need help, it will not be possible to receive assistance. When checking out, I just left the key and card at the reception desk and left.

Room mediocre internet moderate every two. The day room service only that happened so it did not happen, shower head is stuck with tyrep, there must be a restaurant but it is not open, so service is no, just too expensive for the choice they advertise with, the room can only be paid for with a payment card, otherwise not recommended

De gehele ervaring was teleurstellend. Bij aankomst werden wij niet gastvrij ontvangen. Er werd direct aangegeven welke gebreken er in onze kamer waren. De wc spoelde niet door, de lakens waren gescheurd, en de kamer was niet schoon. We hebben herhaaldelijk geprobeerd contact op te nemen om een andere kamer te verkrijgen. De receptie was onbemand, en toen we eindelijk met iemand konden spreken, was er geen andere kamer beschikbaar. De medewerker was onverschillig en onbeschoft. Hij gaf aan het management te informeren en terug te komen bij ons, maar we hebben sindsdien nooit meer iets van hem gehoord.