Scarletz Suites Klcc Bukit Bintang by lulu

When we checked in, the bedsheets were dirty and not changed, and there were holes on them. Because we checked in too late, we couldn't find the service staff. Fortunately, we brought our own disposable sheets, quilt covers, and pillowcases. The hotel is next to the viaduct. Although we live on the 36th floor, it is still very noisy at night, especially the roar of motorcycles all night, which makes it impossible to fall asleep. The hotel only provided two disposable toothbrushes for three days, and no other disposable items were provided. You need to prepare them yourself. There is no place to dry clothes in the room. There is a sofa bed marked on the Internet, but it is actually an ordinary sofa that cannot be opened. After living for three days, they didn't come to clean up the garbage, didn't change the bath towels and bedding, and didn't come to clean once. If you ask for cleaning, you have to pay separately! This behavior of the hotel is unreasonable. The room rate is calculated on a daily basis. After paying for three days, you should clean the room every day! After we check out, don't you need to clean the room and let the next customer stay? If I can refund the room fee, I would have changed hotels long ago! The building where the hotel is located has 48 floors and only four elevators. You need to wait in line to go up and down the stairs, and you may even have to wait for nearly 20 minutes before you can get on the elevator. It is marked online as only a few hundred meters away from the subway station, but in fact it takes more than ten minutes to walk around the corners, and the road is very narrow and uneven, which is very difficult to walk. I only walked once, and I took a taxi to leave the hotel afterwards. The only thing worth praising about the hotel is the swimming pool on the roof, where you can see the beautiful night view outside.

The room is large and well-equipped, with two air conditioners, a refrigerator, a washing machine, a hair dryer, an electric iron, etc. It is very convenient. The whole building feels like an apartment, with tourists from various countries. The elevator is a bit difficult to wait for, there is no Chinese service, but English is OK.

It's OK, except for the poor service