DoubleTree by Hilton Kuala Lumpur

Overall is good, room is clean, breakfast is nice, the pool is not big, and gym is small as well

I booked a non-smoking floor, but when I got there, I was given a smoking floor! The smell of cigarettes was so bad that my wife had trouble sleeping! The TV in the room I was given had problems! The wash basin was also blocked! There is an employee named Haritz! I am really dissatisfied with his service attitude! At first he said my room was cancelled! Then he said there was a room! I said I booked a non-smoking room! But he arranged a smoking room for me! This four-day, three-night stay was really unpleasant and stressful for us! Because we could always smell cigarette smoke! We will never choose this hotel again!

Check in : The front desk is helpful and upgraded us to a Mountain View room as it was my boyfriends birthday. They even surprised us with a complimentary cake and balloons decoration in the room. And not forgetting the welcome cookie is a great touch and made us feel welcomed to the hotel. Also to share, I actually left something in the room which i only noticed 2 hours after check out, kudos to the team as they did manage to locate my item and return it back to me. Great service! Room : The room was spacious and impressive with a great view of the mountain. Toiletries that were provided is of good quality. Amenities : We used the gym that was provided and the equipment list is good for us to get a basic workout done. Breakfast : The breakfast is great with a variety of food selection which gives you a lot of options. The kitchen is great at ensuring that every dish is constantly replenished which is greatly appreciated. One thing we noticed, is that the culture within the kitchen is great, and that is a sign of a well trained crew as they were constant being friendly and work together in harmony. A shoutout to the restaurant manager who is always helpful and accommodating to our requests as well as other guests, great job! Location : Great & Convenient as the mall is just downstairs. And have few restaurants which was good and tasty. Need to improve : the carpet in the room needs to checked and repaired. As we’re walking and hurt our leg from stepping on the nail which was used to keep the carpet in place. Thankfully there wasn’t any bleeding, but regardless there were minor injury to our leg from stepping on it. Something which blemished the overall experience of our stay.

We were greeted by the friendly staff once arrived and managed to check-in immediately. Room was very clean and service was top notch, with staff attending to our requests quickly! We also ordered some food one night and it really surprised me (so delicious). Highly recommended and will definitely consider staying here again ☺️

Service is really good. Only reached back hotel around midnight, and requested for pillow at midnight. They were able to send across pillow quite quickly. Also informed them that I'm celebrating valentine day then, and they helped to deco the room! 😍

I love everything about this hotel. From room, hospitality and outstanding breakfast. Always and always choosing double tree kl for my weekend staycation. I put on request to celebrate my friend 40th birthday and they were so lovely for giving us cake also bday card. We really enjoyed our stay here.