Yishang Hotel (Chunrong Street Subway Station, Kunming High-speed Railway South Station)

Cost-effectiveness: When traveling, the first choice of accommodation is relatively cost-effective, and the environment is comfortable. His hotel is mid-range and a national chain, which is very reassuring. Hygiene: The hygiene of the room is what I care most about when staying in a hotel. When I arrived at the hotel and checked in, I felt more warm when entering the room. The hotel hygiene was also relatively clean and tidy, so I felt relieved to check in. I like the hotel.

The hotel is in a prime location, the rooms are clean and tidy, the service is thoughtful and enthusiastic. The facilities are complete and the price-performance ratio is high. I recommend it to all the princesses and princes who come to Kunming for tourism!

At 2:30 in the morning, a stranger suddenly swiped his card and broke into the room at Yishang Hotel. I was startled awake in my sleep, and it was horrifying to think about it. However, the hotel's handling and attitude were infuriating. I decided to expose this matter. If you were in a hotel and a stranger broke into your room, what would you do❓❓❓ The facts that night: Checked in to the hotel on March 11 I had fallen asleep at 2:30 in the morning of March 12, and suddenly heard the door open and a man talking. I woke up immediately and shouted, and the stranger left immediately. I immediately reported this matter to Ctrip customer service. It was almost three o'clock at that time, and I was very tired from a day's business trip. I left a message for Ctrip to intervene and deal with it the next morning. After Ctrip communicated with the hotel the next day, the hotel explained: The room status was not updated, and it was their negligence in work that led to the repeated issuance of room cards. I am very unhappy about the impact of this incident on me. 1. First, the front desk staff made a low-level mistake. 2. Secondly, the hotel management failed to perform its duties. 3. Causes potential personal safety issues for hotel guests 4. Causes privacy violations for hotel guests 5. No facial recognition was applied for upon check-in 6. No restrictions on entry and exit, anyone can go up and down the elevator at any time 7. A power outage occurred at 10:30 The whole process was noisy and unsafe for public security, management, and environment The focus is on 1-4 items. As a consumer, I want to protect my rights and interests. And I am personally unhappy about this incident. My claim is check-out fee + compensation, and the compensation amount is 1,000 yuan. The next day, with the assistance of Ctrip, the hotel staff handled the results as follows: The first call was: explanation The second call was: apology, but 1,000 yuan cannot be compensated The third call was: free of one night's room fee at most Originally, when this happened, as a chain brand of Yishang Hotel, it should have an attitude to solve the problem, but what is infuriating is that the hotel's approach is very outrageous, outrageous to the extreme~ and it also made up lies, I am really speechless 1. Distorting facts and telling lies with open eyes. They lied. That night, I had called the front desk from the room landline, and I had met with the hotel and agreed to the compensation plan for one night. The next day, I regretted it again. The money had been returned to me. They told me all kinds of outrageous lies. My good temper exploded at this moment. Calling 12315 can't cure you, right? If I had known earlier, I should have called the police immediately. The hotel did not reflect on itself or make corrections when problems occurred. It actually fabricated facts, made false statements, and distorted the truth. I can't believe that a hotel would tell lies to evade and reduce its responsibilities, and it didn't take consumers seriously at all. The hotel fabricated facts, and I immediately asked for a thorough investigation, because I went to bed after giving feedback to Ctrip that night, and the hotel's fabrications completely angered me. Now I want to expose this matter, and no longer communicate fearlessly with the hotel, wasting my time and energy. I choose to report the real situation and give more customers a reference. Kunming Yishang Hotel (Kunming High-speed Railway South Station Chunrong Street Subway Station) This hotel is unsafe, unprofessional, irresponsible, a rubbish hotel, and a rubbish way of handling things. Some people choose to bear it silently, while others choose to expose and defend their rights. I choose to expose this attitude of a chain brand.