Top 5-Star Hotels in Kunshan

The room service is satisfactory. The deposit was not returned in time. I booked three rooms but only one was reserved for some reason. Because all the guests came from Shanghai, the hotel asked me to pay the deposit to forgive my mistake. When I checked out, they told me that they would refund it the next morning. It had not arrived at 3 pm and I had to call to urge them to get it.

Good reviews of this hotel! Free room upgrade, no extra charge for children's breakfast, great environment, few people and beautiful scenery, most importantly, it was fun to set off fireworks at night, which added a lot of color to this Zhouzhuang trip, there are many varieties of breakfast, and the coffee is delicious!

The location is in the old town, on Zhongshan Road, with a superior location. There is a square behind it, which is very convenient for eating and shopping, and it is also convenient to take a taxi. It is a few hundred meters away from Tinglin Garden, and it takes more than 10 minutes to walk. The ticket is 20. The hotel has been renovated, the hygiene is very good, the facilities are very good, there are unlimited drinks and snacks in the small refrigerator, there is an indoor swimming pool and a gym, which are very clean. The hotel service staff is of high quality and polite, especially Elena, who has a very good service attitude and gave small gifts. The breakfast is also good. In short, it is very cost-effective and worth recommending 👍

A very nice and beautiful hotel. The room is spacious, clean and very comfortable for a affordable price. The service was great with staff who can speak English. Sad that they don’t have the pool opened yet. The breakfast was a bit disappointed for my taste. They could do much better. Overall nice place to stay.

Went on a national holiday with my mom and twins. Aaron attended us to right away and he even assisted us with our luggage to our room. The kid’s room was nice and had enough room for my two toddlers to play. Since it was a holiday, the Riverside Restaurant was a tad bit crowded. Despite the number of people, we were attended to by the staff and was given two high chairs that we need. They also replenished food and drinks on time. All in all, it was a pleasant stay in Paradox hotel. Their customer service is superb.

**Very satisfied with the stay experience! ** This stay at Fairmont Kunshan was a great experience overall! The room is spacious and comfortable, with complete facilities, especially the lake view room with a great view. You can see the lake and mountains when you open the curtains in the morning, and your mood instantly becomes extremely happy. There are also bicycles for rent, which can be ridden directly to Xilu Garden Heyue Fengdao Farm, the indoor swimming pool is full of people even in winter, very suitable for bringing children😀 The hotel service is also impressive, every staff member is very warm and thoughtful, here are special thanks to Sammi, her service is meticulous, from check-in to check-out, she has given us great help, really thank her! Her professionalism and thoughtfulness made this stay experience more perfect. In short, it was a very pleasant stay experience, and I spent a wonderful Spring Festival here! Highly recommended to everyone! Looking forward to coming again next time!

We chose the Crowne Plaza for its Western restaurant. Upon inquiry we asked about the restaurants and was sent to the 5th floor restaurant that only serves local cuisine. Again we asked the 5th floor restaurant where we can enjoy Western food. We were sent back down to the first floor where we found the western restaurant had closed down. It was upsetting to be sent from place to place and not properly informed about dining options. We had to enjoy a mediocre dinner in the nearby shopping center. The occasion was planned for the guest's bridal celebration dinner since she's leaving China and will get married abroad. I'm sorely disappointed in the uninformed restaurant manager and would hardly recommend staying at the Kunshan Crowne as the other Crowne Plaza's I've stayed at was a much better experience.

This time I experienced Kunshan New Harbor Hotel. The hotel's service is quite good and responsive, especially the customer service Yuan Dongge. The work is serious and responsible, warm and thoughtful. The rooms are clean and tidy and very comfortable. Parking is very convenient. Especially good dinner and breakfast, rich and delicious, a wide variety, a dazzling, completely satisfying our taste buds, the restaurant waiter is also warm and friendly, leaving us with unforgettable memories. The tickets for the gift of Tinglin Garden are also very in place. It is really a good time to eat, drink and play. We are too satisfied and have the opportunity to come again.

we were disappointed see that the gym and apart facilities were out of service. This is one of the reasons we chose to stay at the hotel. On arrival we were greeted well by the lady but a man made our check in very uncomfortable, by him whispering and looking at us then laughing. Not very professional. The hotel was very clean and we were happy with our room. It was nice to have tea and coffee at the room but had no sugar which is unusual. The price is reasonable but not so much without the spa facilities.

The hotel is very grand, with a fountain pool and a small river at the entrance, and the environment is very good. The facilities are also complete. I went to have breakfast later in the morning. There are many kinds of breakfast, refreshing and good. The front desk service is very good and enthusiastic. Next time I come to Qiandeng, I will stay in this hotel again.