Guest User
March 12, 2025
We chose this hotel for a one-day tour. The bus service center is downstairs, so it was very convenient to exchange tickets the next morning. When we checked in, we asked the front desk that we would check out the next day and need to store our luggage and pick it up on the third day. The front desk staff clearly said that we could, but when we checked out the next morning, a new front desk staff member said that we would not store our luggage if we did not stay at the hotel on the third day. I don't know whose fault it was. We left our eye drops in the refrigerator in the room. When we returned to Kushiro on the third day, we went to the front desk to explain, but she only said that the cleaner had not handed in any items. We wanted her to go to the room to check, but she refused.
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