Residence Inn Kuwait City

Great hotel, super friendly staff, great breakfast, clean rooms and convenient location.

We experienced the best New Year eve buffet. Their table set up was top-notch and it was coupled with amazing service by the staff. The price was super worth it as it was jam packed with lots of fun including a midnight cake slicing and guest raffle draw entertainment. The array of scrumptious food buffet made our night extra special. Perfect way to celebrate New Year! Indeed we will come back again.

Just wanted to drop a note to say how impressed and overwhelmed I was with your service team. They were so great and kind. Ms nidhi, bipesh and others I honestly don’t remember the names of all but I am so great full and extremely happy with their efficiency and kindness. Thank you so much for making my wife’s birthday special. See you next time. Just a small note it would have been so nice if there is pool in the hotel because my daughter she love to swim even it’s winter.

I would like to make a formal compliant here We paid for our 3 King Bed room a week in advance, before we booked we called the hotel and asked if they would keep our room if we check in late. The hotel said "of course they would keep for us since we already paid". But once we arrived the early morning, we got told all 3 of our King Bed Room were given to someone else. [First promise broke] Then Hotel said we can come back 2 hours later, they would give back us smoking-allowed King Bed Rooms with good view on high floors. When we came back, they only offered room on 10th floor, which is medium height only, and are smoking free rooms [Promise broke agian] During the whole conversation, we disucussed respectively with two receptions and one duty manager, we have never heard of any sort of appologies. What they kept saying are : 1. We understand your feeling (with a fake smile) 2. Do you know now is GCC summit? We have high occupation rate (is it the reason you can break your contract?) 3. It is not your fault ( This is the most hilarious sentence that they kept saying, feels like it is my fault) This is not Marriot Standard nor any decent hotel standard, very disappointed!