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Service from front desk was excellent, hotel was centrally located but surrounded by on-going construction and not easy to get to for drivers not familiar with the neighborhood. Everything else was great, including the breakfast.

Small hotel, clean located a bit out of the city. Close to a few small shops. About 15 drive to avenues mall. Rooms are small. Barely enough room to put out 2 suitcases. The most annoying thing is no power points beside the beds. The only real problem we had was the shower drain was very slow to drain. Probably wouldn't stay again as hotels close to the big malls are more appealing to me

Site services, not terrific.

Staffs are very welcoming and helpful especially Marry who assisted us on our check-in. She answers all our questions patiently. The room were clean and very comfortable. We enjoyed the foods in breakfast buffet served in Bays Restaurant. Lifeguards in the pool area are attentive on our kid's safety. Overall, we had a very relaxing and enjoyable stay.

i enjoy the stay in thebhotel services so good staff friendly smile help anything you ask every one help you all the time any request fast they are reply it very nice day i spend in copthorne the only one in jahra near to mall and every thing around

We have everything we need for now. Internet (Wi-Fi) is also fast. There are also free dates and sweets.

This hotel is beautiful and well situated near downtown and overlooking the Kuwait Bay. I love this haven. The staff are truly unique; they go out of there way for the guests. They truly make you feel right at home. They have everything from restaurants, room service, driver, perfect location and fantastic furniture throughout tastefully decorated and beautified. I highly recommend this magnificent place. The buffet breakfast is fantastic and high quality as well. Healthy breakfasts! They have 24 hour concierge and security as well. The hotel is a gem. You get the best of Kuwait City. Near enough to walk to the large downtown core and yet, sea view Kuwait bay rooms! Make sure to ask for sea view when you check in. The higher up rooms are more renovated. For example, floor 8 is great- I was in 807. First I was in a lower room that had a bath tub but I changed rooms a few days later to a higher floor, 8, that has been renovated and the shower does not have a bathtub, yet, the room is renovated and furnished with better quality then lower floor rooms. The view is better as well. The floor 9 and 10 are being renovated fully and I anticipate those rooms will be even nicer. Definitely will be back to this lovely hotel. Steps away from historic sites, markets, shops, restaurants, sightseeing, sea side, highways and buses/taxis. There is a parking place as well, not sure if you have to pay or rent it if you wish to rent a car. I’m sure you can however. It is the hotels private secured parking lot- gated entry and exit via concierge. All in all, the management and team are extraordinary. The hotel manager owns a travel group so if you wish to book excursions and or ask advice about Kuwait sightseeing, Mr Mahmoud Adam can facilitate processes to accommodate traveler needs and wishes. The entire staff are extraordinarily friendly and equipped with multi lingual capacity. The multicultural team is highly inclusive and accommodating. The hotel also has two great elevators; fast and efficient. It has a wheelchair ramp, elevator and is wheelchair friendly.