The Ship Inn Hotel

I want to begin by saying that the bar staff, pool staff, cleaners etc. are the friendliest, most welcoming people and so this review does not reflect on them at all. So we booked for 2 adults and 1 child (13years) through trip.com. After an overnight flight and being extremely tired, we finally arrived at reception to be told that no, we had only booked for 2 adults. We quickly showed the reception staff our email which said '2 adults, 1 child (13years)'. The man on reception told us that there was a comma and not a plus sign and so that meant that it wasn't plus 1 child. This completely baffled as why would the email have a child and age if not booked regardless of commas/+ signs and we continued to insist that we had booked for all of us. After some back and forth, he decided to ring the manager who promptly said that it wasn't something she would accept and that we would have to pay extra for our child. The man told us this and said that as we hadn't booked through the hotel, this wasn't his problem and that I could take it up with trip.com. Now, 2 flights, no sleep and the fact that I have various conditions that effect my mental health so much that I am registered disabled, I admit I responded harshly at this point. How can you advertise through a 3rd party website, be shown the confirmation, and still tell paying customers that this is your problem, not mine? Even if this were true, wouldn't a more appropriate response be 'You clearly have a booking and have come a long way, let's get you settled in a room and then we can either contact trip.com or help you contact them to get this sorted out'? I then asked to speak to the manager myself- the member of staff phoned her but she refused to come to the phone and said if we were unhappy, to cancel our booking and then shut the phone. Cancel and go where with what money? Were we supposed to walk back to London in order to have somewhere safe to sleep? There was no budge and around an hour after arrival, we were told by trip.com to pay the extra and they would refund us. Kudos to them, we were refunded within 2 days and they were extremely helpful. After all of this, there were so many issues with the hotel itself - street digs in the pool, ceiling in living room crumbling and falling, dirty sheets and tiles, the shower flooded every day and at one point was a waterfall down the stairs into the living room and we had to use wvery towel we had to soak it all up, ants everywhere, the list is endless and I have added pictures so people can see it for themselves. I am so disappointed the whole experience was an absolute shambles. To top it all off, I was telling a friend who lives in Cyprus and he knew the owner. He phoned the owner to tell him and the next day we were offered a free meal as an apology - so just because I had a contact, and the owner told you off, you give me a gesture of goodwill? What if I hadn't known anyone, would this gesture have even existed? Or would you have just told us it wasn't your problem? We refused. Disgraceful.

Wonderful! I stayed overnight this Christmas and last, staying in the block at the far end and also in the main building, in a room above the restaurant. Both rooms were very quiet and clean. I will be staying there again this Christmas! On Saturdays and on days-off, I read my book by the pool. There is ample car parking and sometimes I get to park in the shade. The coffee is fantastic and ALL the staff are GREAT!

Really great hotel, all the staff are very friendly and helpful. my wife and l felt really relaxed and somewhat at home. plenty of chitchat around pool and bar/cocktailz reasonably priced . local buses into town (cheap) , Kyrenia has lots of choice for food n drinks. not a long walk either and all on pavements . Hotel ,was very clean ,as well as the rooms . house keeping girls all fabulous. Food , we only stayed for breakfast, all good. goes with out saying ,if you cant find something you like ,go elsewhere. we did not stay for evening meals. Pool snacks all good. Probably would stay again ,keep a eye out for deals.

The hotel is adjacent to a busy and noisy road so there is traffic noise constantly. Pros- staff are amazing, pool area lovely, clean towels daily, plenty of loungers. Cons - traffic noise, rooms are small and in the area above reception very tired. Buffet ok but limited selection

I stayed at The Ship Inn Hotel last winter, and it was such a great experience! The staff were incredibly welcoming and always ready to help with anything I needed. My room was spacious, spotless, and really cozy, with a lovely balcony overlooking the gardens. The whole place had such a relaxing vibe. The breakfast was excellent, with plenty of fresh and tasty options to start the day. The location is perfect just a short walk to the beaches and some great cafes nearby. Plus, there’s a bus stop close by, making it super easy to get to the city center. Whether you want to relax or explore, this place is ideal! I had a wonderful stay and will definitely be coming back.

We stayed at the ship inn it was a lovely hotel perfect location in to town the room was very clean the beds were very comfortable helpful staff always with a smile on their faces nothing was to much trouble. Will definitely be a returning customer.