Hôtel Mercure la Grande-Motte Port

We arrived at the end of February 2025. The first thing that we noticed as we reached our room was how dated and shabby it all looked. The hotel had deteriorated even from the last time we stayed, a year ago. Having been assured by the by the hotel's friendly, restaurant waitress that the food was of very good quality we went there that evening. Unfortunately, the steak I ordered was inedible and I sent it back. At least they were good enough to remove it from the bill. When we got back to our room I noticed the bedside telephone light was flashing. The next day I told the receptionist who organized for the maintenance person to come and look. He took the filter apart and resolved the problem. Not sure why this hadn't been noted before. Then the key cards to our door stopped working so we had them reprogrammed, again at reception. They stopped working after the first re-use. On my way to reception I bumped into the chambermaid who offered to try using her master key. That didn't work. 'Oh,' she said. 'I quite often have a problem with this door.' I mentioned that to the quite surprised but polite manager. As we we leaving for the morning, he offered to check the door while we were out. When we got back, he hadn't so he came upstairs with us and tried the reprogrammed cards which once again didn't work. A short while later he was back and replaced something from the outside. Having settled in we looked around more closely. To say that the rooms and hotel are tired is an understatement. I have attached some photos of the mold on the bathroom ceiling, the chipped fridge cabinet, the door handle in the bathroom that is coming away, chipped paintwork, and the scuffed wooden table. Unfortunately, I didn't take photos of the stained carpets throughout the hotel. Was it worth €433 for three nights? Absolutely not....

The most rundown hotel I’ve ever stayed in. Every year they say it will be remodeled. The carpets are disgusting. The furniture and walls are beaten and chipped. I really loved the location and the vue and it seems the staff is doing their best—but you should avoid as this hotel is old and dirty—pathetic quality.

Run down, poor service and hidden pricing. Wouldn't advise people stay here if they want luxury. There's not a lot of choice in lgm but go for azul. Beds are comfy and view is good, and most of staff are friendly. that's it for the good points. Don't get a teabag refreshed daily, plastic paper cups, sloppy room cleaning no bins emptied. Pricing deceptive headline rate is not final price. Avoid.

This is the fourth time we have stayed at this hotel because of it’s position which is very convenient for us. However, I think it will be the last time. This hotel is in dire need of refurbishment and each time we leave we are assured that this will happen in the near future. The room wasn’t particularly clean…. the antiquated music system was covered in dust as was the side table it sat on. One of the shelves in the wardrobe was broken and leaning 45 degrees. The carpet was threadbare and stained as were all the hall carpets leading to the bedrooms. Breakfast was served we were told from 7 to 10. We arrived at 9.40 but there was no bacon left in the tray. When I asked if they could bring some more I was told no this was not possible. At 5 minutes to 10 we were then informed by a young unhelpful member of staff that the restaurant would be closing at 10. I explained that we were still eating our breakfast but was then amazed when at 10 the lights were switched off and the breakfast items were cleared away. Don’t even think of enjoying yourself by the pool. There is no service and in fact drinks are not allowed here. Such a shame because the staff on reception were particularly kind and helpful.

The room was great on the last floor with a balcony with chairs overlooking the harbour. The staff was extremely welcoming and helpful. The selections on the breakfast buffet were good, especially the part where you could cook your own eggs (soft-boiled, or sunny side up) . The bread was fresh except for the slices to toast.