Hôtel le Yachtman, the Originals Collection

Perfect hotal for a stay in La Rochelle. Location is great, in the historic district, next to the old port. Reception very professional and helpful.

A chilled two night stay. I was warmly welcomed and the room was spacious, clean and quiet. The coffee / tea making facilities lacked

From the minute you walk in, to the minute you leave, the staff are welcoming, friendly and have lovely humour. Being English, we like humour. The car park is easy to get to, the shortest of walks and secure! We dropped luggage at hotel first, then parked car. Easy peasy . Room was modern, clean and comfortable. Balcony a nice touch and probably utilised better in the summer months. We didn’t have breakfast as leaving early and wanted jump on traffic. We will be back. Thank you for a wonderful stay in beautiful hotel in amazing location.

One can forgive some less than perfect aspects - such as faded or outdated decor, and frame it under 'charm' of an hotel with a lovely harbour-side view. However the overall experience was so disappointing, that the four stars it has must have been given according to an old town's standard, and not of the 'international four stars' standard. While congratulating themselves for making my room available 20 minutes earlier than the check-in time of 3pm (despite my having arrived at 6.30am and requested an earlier check-in - any other hotel in the world claiming to be 4stars would do so much better) - perhaps thinking I was too tired to care - the receptionist tried to give me a superior double room (smaller, without the sofa) instead of the Junior Suite (larger space with sofa) that I had booked and paid for. When I pointed out the difference, she insisted it was correct though the listing included a sofa and so did the photos, and the room they tried to palm off to me did not have these. When I said I wanted to make a formal complaint, she said to me that she'd already spoken with the Manager who agrees with her (therefore one-upping me without even giving me the opportunity to formally complaint) nor was there any care or prioritisation of customer satisfaction. She thought that the right customer strategy was telling me I can't read, but I've screenshotted the booking and can prove it. Then she tried to embarrass me by saying "after all we did for you - meaning the 20 minutes extra) in front of other guests. Deplorable behaviour. While the other staff were helpful - just for this one receptionist, it tainted it all. AVOID AT ALL COSTS IF YOU WANT A RELAXING STAY.

First of all we were told to check in at 3pm. When we came to check in we were told to come back at half 5. This was disappointing and the staff were very blunt and stout when telling us this. We requested a twin room with two single beds but was given a double bed. Again this was far less than satisfactory and when we asked for this to be amended the staff refused and told us it was our fault, despite us proving to them we had requested two beds. The staff in general were very blunt and did not seem keen to resolve our issue. Would not stay at this hotel and would not recommend you do either.

Nice location, cosy room, nice swimming pool! Fantastic service and welcome We had a wonderful time. Highly recommend