Guest User
March 7, 2025
Sorry, but not good enough. We arrived at 3pm, our room was cold as no heating on . Complained to reception who said it was about to come on. Still cold at 4pm, more excuses about heating system. Eventually came on at 5: 10 pm but took another 30 minutes to heat up Went for a pre dinner drink at 7pm and the bar area was cold. No fire on. Went to music room , no fire on there either. Went for dinner , dining room was cold and draughty. Food was good,as was breakfast, and staff were lovely. We have been here on several occasions previously and loved it . I appreciate the problems in the hospitality industry at present and can sympathise but the basic things in running a top hotel are not happening and regrettably I won't be coming back