Guest User
May 4, 2024
As a self-proclaimed "luxury" hotel that dares to charge a room rate of 5,000 per night, it is very bad! I was so angry that I checked out early the next day! I advise all hotel lovers that if you want to experience a luxury hotel, don't choose this one.
I booked three rooms (the total room rate for one night is about 13,000). The electric curtains in one room were broken, and the smart toilet flushing function in one room was faulty, and the mouthwash cup was damaged in many places. What's more outrageous is that we went to the swimming pool at four or five in the afternoon to prepare for a swim, and found that the water in the swimming pool was very dirty, with various foreign objects, and there was a lot of moss on the steps! The lounge chairs in the rest area by the pool had no cushions, no bath towels, no water, and the chairs were broken. I can't believe that this is a "luxury" hotel with a room starting at 3,000! I complained to the lobby manager, and the result was that the hotel would clean it up as soon as possible and the swimming pool could be handled the next day. I was almost angry! Then the lobby manager told me that I was very sorry, and the leader specially approved to give me a dinner or a SPA😂😂Do I need your meal? ! I refused directly and called Ctrip to complain. Ctrip negotiated a 20% discount on the first night's room rate. I can only say that the leadership of this hotel is not qualified to run a luxury hotel. They don't even understand what the needs of luxury hotel customers are. They are extremely low-level! I clearly told Ctrip that I did not accept the hotel's handling result. Ctrip negotiated until 10 o'clock in the evening. In the end, the hotel did not give in, and Ctrip gave me some compensation. The next day, even if I couldn't find another good hotel temporarily, I checked out and left directly. I really didn't want to be a sucker in this stupid hotel!
What I want to say is that you can't call yourself a luxury hotel by setting a high room rate. If you don't pursue detailed management and service, you are just a copycat. Last year's May Day, I went to Guangxi Chongzuo LUXE. In comparison, it completely crushed this Bailian.
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