Palette Telaga Terrace Boutique Resort

The facilities are complete, but all of them are old, the air conditioner is noisy, and the bathtub doesn't fill with hot water. You have to steadily fill the shower with hot water, but by the time it fills up, it's cold. The kettle is also unusable. However, it's conveniently located within a 15-minute walk from the city center, only 5MR by Grab, and there's a supermarket right in front of the hotel. Above all, I was impressed by the friendly staff and hardworking cleaning staff.

I do not recommend Although I have been here for the fifth time. For a year, since my last stay, it seems that everything here is falling apart. The HOTEL is still not bad, if you have a busy program of excursions, and you need two or three days as a hotel to jump on. Breakfast is becoming more meager each time, towels are grayer (it seemed that brown, blue towels were easier, but they needed the former white), pillows are like soles. This stay coincided with the Ramadan holiday, and they refused to repair my air conditioner, because the employee of the repair service was on vacation (this is a hotel, I remind you) and they also could not change the room because it was fully occupied. Only after trip.com intervened, a specialist was found within an hour. No apologies or any other qua were heard. The situation was smoothed over again by the Trip employees, respect to them for their immediate reactions. A day minus from what I needed here. It seems that image work is not being done at all. There was a special request, the only one - a room without connecting doors, but no one reads them, we checked in there. I didn't try to be mean, but in vain. The audibility is outrageous, the bed creaks, the neighbor's trip to the toilet, conversations from beginning to end. Breakfast really can't be like that, she made me wash all the coffee mugs, the towels are terrible, the mattresses on the sun loungers by the pool just need to be thrown out. Considering that I monitored the cost of hotels, as I was looking for where to move, Rivas Lavania is 2500 more expensive on the stated date, they can't even be compared. The hotel belongs to a hotel chain, the lady posing as the owner has lost her goodwill and competence over the past year, abandoned the girl at the reception and ran away at a critical moment. The girl tried something, somehow tried, I felt sorry for her. It's a pity, a great pity, I'm crossing it out. Oh yeah, when I asked to stay two hours longer before check-out, they refused and offered to pay 20 ringgit every hour, hotel policy. I had to strain myself again to remind them that I had not declared a refund for the ruined day of stay without air conditioning (as the agent suggested) and I think that as a token of apology the hotel will somehow withstand two hours overtime. Think before you plan this hotel. If you are staying from old memories like us, then it is not the same. If there is no other way out, you are on a ferry from Thailand, or a group of young people, then think about it too.