Mercure Lanzhou Dongfanghong Plaza

1. The room was booked and the payment was successful. An hour later, Ctrip called to inform me that there was no room available and asked me to change to a room with a higher price. 2. Ctrip service staff will only say sorry and will not say anything else. There is no other solution. 3. The waitress at the front desk had a bad attitude. When I asked about breakfast, the male waiter was doing the calculation, but the waitress said to handle it directly and not to cause trouble for herself. 4. Check the room hygiene. There is a layer of dust on the small area.

1. There is fluff under the TV cabinet, and it feels like it hasn’t been cleaned for several months; 2. The bar is less than one meter away from the bed. I put clothes on it, but the humidifier leaked and the clothes got all wet; 3. The towel pull cord in the shower room is located directly under the shower head and has an anti-human design; 4. The hotel is in a public office building, with the lobby on the 9th floor and the guest rooms on the 31st-38th floor. Although there are two dedicated elevators, it is very slow to wait for the elevator; 5. You need to swipe your card to take the elevator, but you are only given a room card and no electricity card. If you live with a family, you go downstairs alone and then go upstairs. You cannot go directly to more than 30 floors. You need to go to the front desk of the lobby on the 9th floor to inform the service. The staff helped swipe the card, then went to the elevator and waited for another four or five minutes for the elevator (the elevator had already left), and then returned to the residential floor of more than 30 floors; 6. I came to stay with my children. The front desk staff saw this and did not take the initiative to give the children slippers and other supplies. I said that you didn’t offer to give them to the children. The front desk said that I didn’t take the initiative to ask for them. Well, you know I will go to the front desk on the 9th floor. How strenuous is it?

Very good, we also upgraded the room for free.

Very good, very good, very good

房間乾淨整潔，服務態度好，位置出門就是國芳百貨和萬象城，周邊吃的，玩的一應俱全。

酒店位於市中心！出行方便！酒店服務不錯，尤其我們開車到店遇到停車位緊張，酒店領班親自到現場協調停車！酒店裝修檔次，衞生條件都不不錯！