Sotogrande Hotel and Resort

Though a bit laid back of a set up, we were grateful and satisfied with our stay. The breakfast buffet was so generous and prepared good tasting. The service was indeed warm and fast. This place a bit distant with other restos but they have inhouse food service and taste was great. Definitely will come back.

**Location: 5/10** The location was quite misleading. The hotel doesn't have its own pool as shown in the pictures on Agoda. Guests have access to Vistamar's pool and beach because of their affiliation, as well as La Miranda's pool. However, getting there is a hassle. The access road from the highway is confusing, and Google Maps gets it wrong because one of the gates is closed. The way is through Mactan Newtown and into a private subdivision. There are no tricycles available to get out; they only offer a free shuttle or Grab service. **Room: 9/10** The room was spacious, which was a positive point. However, the TV channels were very limited, which was a bit disappointing. **Food: 8/10** The food was good and plated well. We initially thought it would be a buffet based on previous reviews, but it turns out they only offer a buffet if there are enough guests, which is understandable. **Front Office/Customer Service: 2/10** This was the most frustrating part of our stay. We had to make numerous calls to their phone, which seemed to be on "silent mode" because they claimed they couldn't hear it ringing. We had to resort to calling them on their cell phone. The worst experience was when we left at 2:30 PM and requested our room to be cleaned and the breakfast plates to be cleared. We returned at almost 11 PM only to find that the room hadn't been cleaned at all. The plates and trash were still there, attracting ants!!. This level of service is unacceptable. We stayed for 3 days and 2 nights, and the poor service from the front desk and the confusing access road really ruined the experience for us. We won’t be coming back!!

We were last here March 2024. During that time, a previous guest left their soiled clothes in the Clothes Cabinet. I just asked the housekeeping to remove it, no biggie. This time around, there were multiple, successive lapses in management. First, we booked a suite room for our anniversary, but when we got inside our room, they downgraded us to a Deluxe Twin Room. The receptionist made a mistake, but she remedied it & transferred us to a suite room. Second, for a booking of 2 adults, they gave us only 2 pillows on our bed. I asked for another 2 pillows, but they said they would charge us for extra pillows! My husband immediately complained that in the Deluxe Twin Room they previously gave, we had 2 pillows EACH, & now that we’re in a Suite Room, they downgraded us to 1 pillow each?! They backtracked & gave us another 2 pillows with no extra charge. Third & lastly, we intended to put our bottled juices & water inside the refrigerator, when lo & behold, upon opening the ref, a previous guest’s food is still left inside, all smelly & moldy 🤢🤮 We just closed the ref & decided that this hotel is the WORST! I do not recommend at all! Poor overall operations management & housekeeping services!