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Resort does more & more ”nickel & dimeing” of petty charges now and petty service cuts (ie. coffee only supplied on first day). Building elevator service is not reliable. As this resort ages- more maintenance issues emerge !

Stayed at the Palms Resort and ****** with my family for a short get away weekend. We picked the Palms Resort and ****** since they had a nice pool setup similar to the resorts in Mexico and Punta Cana on its web site. Overall the hotel had nice clean rooms but our one Queen bed was bad. The resort did have a nice reasonably priced food court with various options like McDonald’s for kids. However, to our surprise despite paying a $36.28 a day resort fee plus tax we could only use one of the pools that was included in that fee. We were also limited to a few chairs away from the pool in a corner since all the whirlpools, glass pools , and all of the lounge chairs near or in the pool had to be purchased for an additional charge or you had to spend over$ 300 in drinks, foods, or at the ******. Entering and swimming at the pool area was like going through airport security. To enter the pool area, the owner (despite in a recent travel article says the owner loves people) had a directive to search all bags so you cannot bring any outside food or drinks. My wife had her bag searched. Both entrances to the pool were heavily guarded by these rude agents and talked to us like we were criminals. Then while sitting in the pool, the one senior agent, screamed across I guess to new agent to “close the damn door at the entrance”. While in the pool they had 2 to 3 security agents in bright yellow shirts walking around the pool enforcing the rules of keeping the regular paying guests out the reserved whirlpools, glass pools, and off the reserved lounge chairs despite almost all of the whirlpools, glass pools, and lounge chairs were empty. Then had 3 manager like people dressed in in shirt/tie with a walkie talkie and one female well dressed, just walking around the pool observing everyone plus a few life guards. Typically at most pools just have the lifeguards. Who wants to swim in this kind of environment with a security guard/manager just waiting to harass the guests when they make a wrong move? Since we could only use one of the pools and the security kicked people out of pool at 545pm (although they advertise the pool is open from 10 am to 6pm)we ended up only spending a short time at the pool during our visit. In summary, Pool security were at the pool not for our safety but to enforce the owners/manager policy of getting people to spend more at the pool or at the hotel/****** if wanted to use all of the pool facilities. We were on a trip in Africa and our hotels were surrounded by armed guards with heavy artillery to keep the guests safe but they remained out of site when on the resort and only saw them when entering or leaving the resort and never harassed the guests like we experienced at the Palms pool. Our children had awesome African experience where the staff, security, and local people were very warm and welcoming that my children want to return to Africa. Kids have no interest to return to the Palms and Resort

It is a pure hotel building, there is no ***, so it is very quiet. The farthest south hall from the convention center is only a 10-minute walk. It's a 10-minute taxi ride and a 20-minute walk from the ***** center. 15 minutes drive from the airport. Breakfast has fixed varieties every day. Scrambled eggs sausage bread milk cereal fruit. It is a very suitable hotel for business travel, but the only terrible thing is that it can't even connect to the wifi😅, and the hotel staff can't connect to various operations... a fly in the ointment!

Stayed an extra night for a second reservation. It was convenient to be down there and decided to stay longer because of the annual all summer pub crawl of Santa’s. This was the first meeting spot for the evening. It’s an easy walk back down Fremont because you can see the plaza the entire way. Things to improve on are simply the amount of days in the room and the cleanliness of the A/C-Windows.

From the moment I stepped out of my car the experience was 100% top notch. Employees are pleasant, helpful, smile, and simply made the difference in my stay. I didn’t want to leave it was that good. The staff was awesome, food was great, room was beautiful and the employees love working there. I asked a few and they all said they love working there. Wow!! Love to hear this! I love this place and have shared this experience with family. Now my family wants to experience this hotel when they return to Vegas! Job well done to the entire team. Every leader from the most Senior level to the front line employee should be commended for the awesome culture you have at this hotel. Thank you for making a difference.

My daughter loves the wave pool. Location is a little out of the city centre, rooms are quite for resting. We slept 16 hours straight to recover from jet lag. but will take 20mins to reach city centre if you need to go to city centre for other shows.

The price was right and the location was great. The service was excellent, I actually was offered to the VIP checkin desk only because I looked around and wasn’t sure about where I was going.

Good location and convenient to other MGM hotels. The swimming pool is small but had three of them. Good to chill out for a while. Need to prepare toothbrush and slipper.

Overall is good for this hotel.  Reception: the male staff is nice but he didn’t beg bugs as we are worry about it.  He called to housekeeping and ask for it.  Finally, we got the room and everything is fine. For Car park/valet service: the valet staff said it’s same price with self parking. Finally it was poor on his approach.  Self packing is $18 per overnight (1 day). Valet is $40 per overnight. Anyway, Valet area is more safety, if you wanna keep safety, I recommend it. Only the staff approach is poor.  For room: excellent bedroom even though the Boulevard is little bit old wing. The size is good. The view we can see Paris hotel 😂 nice.  For house keeping: it’s not good for the lady on house keeping, around 09xx, she entered the ring and check any people is checked in . Don’t know why she didn’t know the room has people. So annoying.  The cleanliness: very good I can say. Suitable for people to pay higher price for recommendation.

we celebrate our 30th anniversary at this hotel.. the room we booked is very nice, the newly renovated really good since many years before. and room is big with upgrade hi-tech control system.. lights is bright. and they give us breakfast credit for each room, that is surprised us.. but at the last night this hotel having a poor party by some guests, and the music is really load, makes me and my wife can't sleep all night long until 4 AM.. during 2 AM I called the front desk about this and they said they can't do any thing about this, but they can give a ear plug for help only.. it's so sad...because next day I need drive about 5 hrs back to L.A. any way,. it is good experience during our stay.