Ruta Jacobea

Guests appreciate the exceptional cleanliness and well-maintained facilities, friendly staff, convenient location near the airport and pilgrimage route, spacious and comfortable rooms, and efficient temperature control.

We stayed here as part of our Camino 2024 Pluses Location, close to Camino to leave a final days walk into Santiago Bottle of water in room always a plus after a days walk Very comfortable bed which gave us a good nights sleep A door which separated the rooms on our floor from the staircase and kept the noise from locals having parties away from the bedrooms. Minuses No tea, coffee facilities in the room

We stayed here overnight while walking on the camino. There was a mix up with our booking as we were told by our travel agency that this hotel would collect us from a particular location and drop us back the next morning to continue our walk. We couldn't find the designated location and rang hotel for help. I was told to find a landmark and call back which I did. I was told someone would collect us within 10 to 15 minutes. We waited half an hour and called back and told someone was just leaving to collect us. We were happy enough at this point, when we were picked up, our driver told us we must ring our agent as they had no agreement to collect us and he would not be dropping us back the next morning!!! We were tired and were stuck in the middle of a situation we had no control over. His issue was with our agent and had nothing to do with us. I refused to be drawn into an argument as we were all tired. I did ring my agent who apologised and couldn't understand why the hotel had an issue collecting us and dropping us back to our starting point as they did it before. We booked a taxi for next morning which our travel company refunded. Things didn't improve when we reached the hotel the receptionist who worked in restaurant also ,was unfriendly and shouldn't be working in customer service. Her manner was not nice. The food we received was good and the man in charge of breakfast was very friendly and nice. I will be honest we couldn't wait for next morning to come to get out of this hotel, I didnt like the way we were treated and spoken to. No Camino welcome or spirit here!!