Guest User
January 31, 2023
4-star hotel with 127 rooms, located in the immediate vicinity of Le Bourget airport (300 meters from the Dassault Falcon terminal) and 1 km from the Air and Space Museum. Large room with minimalist decoration. Bathroom with bathtub. Correct bedding. The hotel could do with a renovation. For example, in room 408, the shower/bath selector is damaged and is very difficult to operate and one of the two bedside spotlights does not work. The television, which by the way is tiny (compared to this, the televisions in Mercure hotels are giant screens), did not work either. After changing the batteries in the remote control everything was back to normal. It is not indicated how to reach reception by telephone. So we have to go down. Good breakfast. For the restaurant, we find the buffet formulas that have made Campanile so successful, but be careful, there is no dessert buffet here. The menu is also misleading (even lying) on this subject: the buffet formula (cold or hot) only includes the savory buffet. For dessert it's à la carte and absolutely not all you can eat: just one dessert. The explanation given to me is curious to say the least: no dessert buffet because the hotel is a 4 star! The dishes are OK but the service a little slow. The price charged for my 2-night stay did not correspond to that booked (overcharge of €60). Fortunately I checked (unfortunately after payment). I find this particularly unpleasant: you never know if it is an error or common practice. A priori the overpaid will be refunded to me later (but 2 days later, I still have not received anything). The reception staff were not very efficient and were not able to reimburse me. This could only be done by the person in charge. Likewise, to get the corrected invoice, I had to call twice. In conclusion, practical for the location (and parking) but certainly not at the level of a 4 star with many small problems, inconveniences or malfunctions. Pretty good value for money.
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