Kesang Laut Hotel

The hotel is terrible, sorry to say that. The worst hotel in the history of my travels, the toilet bowl is very dirty, unprofessional staff.. going down to the lobby to check out at around 8:00 in the morning and no one in the front desk, waiting for almost an hour, finally decided to call trip.com and inform with my situation. Finally after an hours staff is reaching to the lobby. Not recommended especially for parents with kids.

All good, but condition hotel is to old. Need more clean up, will get better for guest to visit. For me all ok and get better price for one night.

Listed as 24 hrs front office, however, when I arrived at around 3pm, no one was at the counter and the glass door was locked. Only a phone no. provided on a cardboard & asked to contact someone if help is needed. The staff appeared after around 20 mins. The next morning when I was going out at around 9am, I told the counter staff to have my room cleaned. I was asked to leave the key card so that the room can be cleaned. I left the key card. However, when I came back at around 4pm, I was told that the room has not been cleaned. This is rather disappointing as I was expecting for the room to be cleaned since it has way passed the normal check in time. I finally told the staff to have my towels changed and did not asked for the room to be clean again as it will be inconvenient for the room to be cleaned while we are in the room. The level of service is really below par.

I have booked the room and paid but during check in - the receptionist told me there is no available room..so frustrated !! Will not book with this hotel again eventhough they returned my money..

So sad . Masa kat sana air xde