Hampton by Hilton Hotels in Lehi

An exemplary awful hotel. Simply AWFUL. Do not spend a minute there. So, step by step: 1. during check-in - there were renovations in the lobby with HAMMER DRILLS working non-stop. OF COURSE you are not informed about it while booking - it's a surprise :) You can't use lobby. In our case: usually kids stay in a room and I go to work to a hotel lobby. This time - nope. No discount is offered for this mess. 2. The first room we were given: - no toiletries at all (they FORGOT to place them) - the fridge was leaking (anything you put inside got wet within 2-3 mins) We asked about it. The receptionist response: ”Maintenance is out of hotel, cant do anything”. We changed room. 3. The 2nd room: - toiletries are there :) Wow! - Fridge is leaking the same way - so you cant store kids food. - TV is not working. Reception. Questions. Same response: ”No maintenance in here right now - cant do anything”. Had to stay in the 2nd room. 4. Ok, let's have some fun in the pool + hot jacuzzi? Sure. - jacuzzi was full but not working. Going to reception. Question. Same answer: ”Nobody to fix, blahblah...” (not her problem) - the door to the pool area is ROTTEN: like, literally physically corroded and not even painted over. Let them guests enjoy :) 5. Ok, the lobby is trash. Pool is trash. Fridge is trash. Let's sleep? Sure! The sink AND (!!!) bathtub happened to be clogged. Water takes around 40 MINUTES to drain. Reception - question - guess what? The same answer :) In the middle of the night something blurped and the TOILET DRAIN SMELL started spreading out of the toilet room. AT NIGHT. Had to patch the door with towels and not use bathroom during the night :))))))))))))))) HILTON quality, guys! Called Hilton customer support line in the night to report all this. The guy was schocked but said: ”Since you are not checked out yet, only the hotel manager can manage the issue. But if he does not talk to you before you check in - call us back, we'll issue a full refund for such an awful experience. It's not hilton quality, and we'll let the management know” Morning. Going to breakfast. Lobby area is all covered with plastic. Manager greets us: ”Have a nice breakfast!” - and we try to. As soon as we sit down... the manager lets the contractor in and ALLOWS HIM TO START HAMMER DRILLING. W..... THE.... F..... ?!!!!!!! I run to the manager and yell: ”Are you out of your freaking mind?! There are like ten guests having breakfast and you REALLY let the workers start hammer drilling 3 FEET from us?! No, really?! We all paid for the hotel to have a rest and breakfast here, and your hotel is falling apart and you dont care” - and he is really surprised as if it was news to him. He asks the workers to stop :) We are having breakfast. Checking out. Calling customer support, explaining what happened yesterday, during the night, and during the breakfast. They contact the manager. And he refuses to acknowledge ANY (!) of the issues except for the lobby works, and offer