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They specifically lied about the price of the bathrobe and slippers. The employee at the reception, a blonde Dutch guy told me that it would be 11,50 for one person. I couldn't pay right there and then because he said I would have to pay at checkout. They do this so that when you get there the next day to check out they can drop a price of 60 for 2 people when they originally said it was 11,50 per person. They charge an astonishing fee for the rental of the bathrobe and slippers who the employee told me was free. He was on duty at 22nd of February around 3-4 when we checked in. Also they were rude and unhelpful with accommodations and service. We are not a difficult couple but the service we got was below par. I wouldn't recommend this hotel to anyone purely because of the very poor staff. -1 star

We found the location perfect, the staff very friendly and common, breakfast more than enough and the room offers what you need. Not the luxury standard hotel facilities, but quiet, clean and dark. We had coffee visits and dinner (all possible) and got a hot kiss with. The bar is day and night crew. The breakfast was good, the baggage could be stored and we walked to the museum of our choice. From and to the hotel there is a free pendling service to the parking place, a great service. Also a parking card at reduced rates in the hotel. We've enjoyed it very much.

The hotel is under 5 minutes walk from Central Station, and just on the edge of the main old town. Google maps is not very clever at the walking directions, and sent us a rout which took 20 minutes walking and ended up leading us to the entrance from the car park. We heard that this is a common complaint from guests arriving by foot. The hotel location is pretty handy for visiting many of the tourist spots in Leiden with probably a 20 minute walk to the Rijks Museum and / or Botanical Gardens about the biggest duration to get anywhere. The hotel is one of those with a ”host” instead of a checkin / checkout desk. You are supposed to do both yourself on an adjacent screen, although in practice the ”host” did the task for us and for almost everyone else we noticed checking in. There is no breakfast provided, but instead a reasonably large selection of snack and breakfast items plus other things you might want to buy at a hotel is available. You have to pay for these things via a scanner and card payment machine - there are no staff present. This all worked quite well for us, and proved a lot cheaper than typical hotel breakfast, but might not suit everyone. The actual room was large, but dark as can be! Walls were painted a gloomy colour which sucked all the light out of the room. Even in daylight it seemed dark, and at night it certainly was dark! The wash basin was in the same physical space as the bed, while there was a separate door for a toilet and another (glass) door for a shower. Due to the very low level of lighting, it was a big struggle to see myself in the mirror for shaving. Our room looked out onto a car park and was nice and quiet. Rooms on the main street might not be.

Very nice hotel, excellent breakfast, cosy rooms, terras for the kids outside, parking facilities at 100 meters from the hotel, the city centre at the doorstep of the hotel, Leiden is a nice city to spend a week, go shopping or visit many of the countless museums.

We had a great stay at the City Hotel Rembrandt. It could not be easier to find, and is only 5 minutes walk from Leiden's main railway station. We arrived before 1200, but where about to check-in nevertheless as our room was already ready. It was a spotless and lovely room on the third floor, complete with balcony (though you did have to dodge the pigeons). Breakfast was in a very pleasant room on the ground floor. A fair selection, though not outstanding (the only warm food available was a boiled egg) and not the greatest value. But that's a small ******. We had a lovely short stay and would certain stay here again.

Very intimate hotel, spacious room with kitchenette, functional but a little small bathroom. The decoration is very pleasant. The area is quiet and a 5/10 minute walk from the center. Breakfast (free on the first day) is good but cold and not plentiful enough. The products are quality, salty/sweet. We regret the cost of parking which is not the responsibility of the hotel.

Very close to Leiden Railway Station, very convenient, the hotel is relatively clean, there are many supermarkets around, there are many restaurants, about ten minutes to the center of Leiden, it is convenient to take the train to other cities.

We stayed in the Deluxe Apartment which lived up to it's title. Very clean , spacious and with high spec fittings including a Villeroy and Bosch Spa bath. The hotel is very special and has lots of character but more importantly the staff are helpful and charming. Leiden is a special city with so may claims to fame. History , beautiful buildings and canals, lovely shops and masses of great places to eat out. We had a lovely Anniversary in this unique city.