Lagrange Vacances les Fermes Emiguy

Very disappointing experience. Arrogant staff that is only available a few hours per day, appartment with many shortcomings of which wifi to pay, damaged furniture, loose curtains, not functioning bathroom heating and outlets, dirty extractor, tv with only French programs, are just a few. Was there noting allright? The beds and the location were ok. Anyhow, we will NOT be back.

Skiing holiday booked via Crystal ski. Second floor Two room appartement with alcove ok for two adults and two children 11 and 14, warm and confortable. We enjoyed going in the pool and jacuzzi after a day skiing. Good location, only a short walk to ski lifts. The kitchen is nice but you need to take your own dish washer tablet, salt. There is a laudry room with washing powder included in the price. Negative points: bed sheets and fitted sheets stained. We would come back in the winter but not in summer as balconies are small and chalets very close to each other.

Room was a good size, but unclean. I mentioned this to the staff who were disinterested and shrugged their shoulders. You must pay for the WiFi at a rate of €5 per day per device or €25 for the week. I paid for the WiFi for one day at €5 and it didn't work. I raised this at reception and the receptionist explained that it never works!!! Overpriced, dirty and rude staff.

Good points: Close to the slopes - 5 minute walk, we booked with Crystal ski and very quick transfer and dropped right outside the hotel! Lovely bakery service available every morning. The lounge/kitchen was the best part of the room with a comfy sofa. The heating worked well and kept the appartment warm. Bad points: The room smelt of cigarettes which was unpleasant and a big disappointment for us! You were made to complete an inventory list to check everything was in the appartment which took time out of our day. One of the duvets had blood on which reception did thankfully sort for us quickly. The sauna was broken when we were there so didn’t get our free use of this and found the hot tub very busy so again didn’t get to use this - could use a booking system for the hot tub? There is no oven (only a microwave oven) and a hob however we ate out most nights instead. Things to note: You have to pay a £400 deposit on arrival which was a shock to us! We then checked out at 7am due to our flight time so we are still trying to get the deposit back after it being over a week!!! The wifi isn’t the best despite paying for it due to no 3G signal in the apartment. Washing up tablets/ liquid/toilet roll aren’t provided so bring/buy your own! Overall a value for money stay with having a good experience of our ski holiday - (due to not spending much time in the apartment). However there were some downfalls as explained!