Guest User
August 5, 2022
We had made the reservation since May at an acceptable price. After almost a thousand km and a whole day of travel we arrived at the hotel around 10:00 pm +/-. At that time the reception is already closed and you are forced to CHECK-IN ONLINE. No problem, we do it, you provide us with an access code, which is the same to access the establishment and the room. First access passed, we have accessed the hotel, we go up to the room and the access code gives an error, we try again and the same thing. Impossible to access. At the entrance there was a sign with a telephone number that said for emergencies only. No one answers, more than 10 call attempts in an hour. Total desperation, it is after 11:00 p.m. and we cannot go to sleep in the room we had paid for. I try to talk to the police, and they themselves ask me for my phone number to try. The answer is the same, no one answers the calls, and there is little else they can do. A little after midnight, tired and frustrated, we decided to get back in the car and look for another hotel nearby. We found it, they asked me for €100 for the three of them. At 1 in the morning we were already in the new room. The next morning I return to the aforementioned hotel and ask to speak to the person in charge. The only solution it offers me is a refund (at this time, 5 days later the money has not arrived in my account). As an anecdote, the person in charge of the hotel where we spent the night told us that it is not the first time that they have received clients from that hotel (Ibis Budget Pau Bilaa Lescar) with the same access problem. Happy Holidays, and remember that Ibis Budget Pau Bilaa Lescar is not a good option.
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