Qinglan Hotel (Zhanggongqiao Food Street Branch)

Service: Good attitude Facilities: relatively complete Hygiene: Not bad

[A very bad check-in experience] When I arrived at the hotel, I found that there was no parking space, so I went upstairs to ask the front desk where to park the car. The front desk asked me to unlock the hotel car myself. After unlocking the car and putting it in the right position, the receptionist came downstairs to watch. I took the initiative to talk to her and said that we had parked the car and picked up our things and would come upstairs to check in. Then she left with a blank face the whole time. We picked up our things and went upstairs to check in. Originally, I had booked a river view room online, but she first took us to a room without any view. I said this was not the room I booked and showed her the order on my phone. She replied that she knew and would upgrade us to a suite with lake view. And he emphasized to us for the first time that this suite was not booked by us and we were not allowed to touch anything on the second floor. I originally booked a room with a river view, but the so-called suite they upgraded me to had nothing but an extra bed on the second floor, and the stairs took up the usable space on the first floor. But I didn't want to affect my mood since I was out playing, so I agreed without saying anything. In the corridor, the front desk clerk told us for the second time that we were not allowed to go upstairs to the second floor of the suite and touch anything because we brought a cat to stay in the hotel as it was a pet-friendly hotel. At this time, I still promised her that we would definitely not go upstairs, but I couldn't guarantee that for the cat, so she didn't agree. Then we started checking in at the front desk, who continued to emphasize the suite upgrade we received! We were not allowed to touch anything on the second floor, and they complained on the phone in front of us that they didn’t know how the guests had booked the rooms since all the river view rooms were sold out. Did BiliBala tell us this? Does the hotel blame consumers for its room management errors? Okay, fine, let’s just have fun out there and not worry about it. When we got to the so-called suite, I just put down my luggage and she started emphasizing that I couldn’t go to the second floor and touch anything? ? ? ? It's really frustrating to encounter such a front desk, even the best mood is affected. The next day, another young lady checked out and greeted us proactively. She was very friendly throughout the whole process. The person I met when I checked in the day before was a fat guy.