Guest User
July 27, 2024
There was a strong smell of urine when entering the room, and there were hairs and yellow water stains on the toilet. Mainly because of the strong smell of urine, and there were hairs on the bed. The price of the most expensive room we bought when we went there, but it was given to us. The room we got was the worst. We later changed the room at our request, but the room was very clean and the management was very messy. First of all, the front desk was not familiar with the business and it took half an hour to change rooms because we had no place to go. Where to wait for her? Obviously we can call and ask, but she only sends messages and asks. She doesn’t know anything. Moreover, when she is not familiar with the business, she has to multitask and respond to other people’s questions and answer other calls. Then we are There was a knock on the door in the room early in the morning and I didn’t know who it was. It was very scary. Then in the afternoon we extended our stay for a few hours and the cleaning staff kept knocking on the door. They didn’t communicate with the front desk that they would not come to clean the room if we extended our stay. Then we asked for water every time. Even if it is not delivered, it will require a second call to be delivered. So from the management to the service experience to the sanitation experience in the back room, the experience is very poor. The only advantage is that the atrium environment is very good, it is indeed very interesting, but I will definitely not come here a second time.
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