Premier Inn Lewes Town Centre

Customer service. Many problems, worst stay at a Premier Inn hotel. I paid for early check-in (11am) because I had a family wedding closeby, in which the ceremony started at 12pm. I arrive at the hotel by 11am, after driving for 3 hours. The receptionist told me there were no rooms available yet, which is unacceptable as I had paid the early check-in fee and required the room to 'freshen up'. After 20 mins a room was available, in which I hurried to. Only to find the room key had not been setup correctly. I was already running late by now, i went back downstairs and found no receptionist. I buzzed. Waited. Nothing. Until I went back to the room and pleaded to a cleaner to let me in. (Thank you stranger) I rushed to get ready and returned to reception to let them know I'll be returning tonight for a room key, in which they insisted I had to wait until they made another room key. I rushed to the wedding with 2 minutes to spare, sweating. Not at all happy, I book many rooms, but will think twice before booking again with yourselves in future.

Room is poorer than other premiere inns I have stayed in. Noisy, wifi didn’t work, charging point didn’t work, shampoo etc not as nice as others. This was saved by the service of the staff upon checkin (a gentleman duty manager) and the breakfast. The food was cooked to order and was Fantastic! Good quality food, well cooked and friendly efficient staff. One lady Soukanna was extremely helpful and efficient

Lovely staff, very welcoming and helpful. The hotel is perfecting situated for the town, transport and parking. It is a nice size, so has a cosy feel and I felt very safe. It was clean, quiet and basically a lovely place to stay with a friendly feel.

Stayed overnight recently, accidently upgraded to one of their premier plus rooms which was pretty nice - basically the same but slightly nicer furniture , better lighting and better tea/coffee including a fridge and mini nespresso machine. Decent bathroom but waterfall shower was more of a waterfall drizzle. Overall - exactly what you’d expect from the Premier Inn. Good location although on site car park was short stay only and nearest (literally across road) has very few spaces. Easy walking distance (2 mins) to shops and the river - with some fab restaurants right underneath and next door. Didn’t stop for food or breakfast within hotel so can’t comment, but offering seemed fairly good - standard for Premier Inn. Reception staff very friendly and helpful. Some rooms are a real trek from the lift, ask for one closer to the lift if you need that.